Hi there! I see that your Wansview Cloud app livestream is connecting only intermittently, but alerts seem to be working fine. Let's see if we can get that livestream running smoothly for you.

To help me understand better:
- Are you using the app on your Windows device or a phone?
- Is your camera connected via Wi-Fi or Ethernet?
- Have you noticed if the livestream drops more often at certain times or locations?
- Have you already tried any troubleshooting steps like restarting the app or camera?

While I wait for your info, here's a step-by-step approach that often resolves intermittent livestream issues with Wansview cameras:

1. Check Your Network Connection
The livestream relies heavily on a stable Wi-Fi connection. Ensure your camera is connected to a strong 2.4GHz Wi-Fi network (most Wansview cameras do not support 5GHz). You can also try temporarily switching your phone or device to the same network to see if that improves the connection.

2. Restart Devices
Restart your router, camera, and the device running the Wansview Cloud app. This refresh often solves temporary glitches.

3. Update the App and Camera Firmware
Check if your Wansview Cloud app is up to date. A recent update was released to address connection issues, so installing the latest version can help. Also, update your camera’s firmware through the app settings.

4. Avoid Proxy or VPN Networks
Sometimes, if your device or router is using a proxy, VPN, or firewall that restricts certain connections, the livestream can be disrupted. Try disabling these temporarily or connecting via cellular data to isolate the issue.

5. Check Router Settings
Make sure your router doesn't have firewall settings or parental controls that might block the camera’s streaming ports. Also, ensure that UPnP or NAT forwarding settings are enabled if applicable.

6. Test with Different Network
If possible, test your camera’s livestream on a different Wi-Fi or cellular connection to see if the issue is network-related.

If after these you still experience intermittent livestream issues while alerts work fine, it might be related to app or server communication. I can help you escalate to higher support or guide you further.

Could you try these steps and let me know what happens? Also, any additional details you provide will help me tailor the guidance better.

Are you satisfied with this initial troubleshooting outline?