[Wansview Cloud] Connection. Paid subscription for 3 cameras that won't connect to the servers.

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Teresa
11 months ago In Wansview Cloud
Connection. Paid subscription for 3 cameras that won't connect to the servers.

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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11 months ago

Hi there! I understand you have a paid subscription for 3 Wansview cameras, but they won’t connect to the servers. Let’s get this sorted out together. To start, could you tell me a bit more about what's happening when you try to connect the cameras? For example:

- Are the cameras powered on and showing any status lights?
- Are you using Wi-Fi or wired connections for the cameras?
- Is your phone or PC connected to 2.4 GHz Wi-Fi? (Wansview cameras don’t support 5 GHz Wi-Fi)
- Have you recently changed your Wi-Fi password or router?
- Do you see any error messages in the Wansview Cloud app?

Once I have these details, I can guide you through some focused steps. In the meantime, here’s a general checklist we can start with:

1. Confirm Network Connection
Make sure your phone is connected to the same 2.4 GHz Wi-Fi network you intend to use for the cameras. Cameras won’t connect to 5 GHz Wi-Fi bands.

2. Reset the Cameras
Hold the reset button on each camera (usually for about 10-15 seconds until you hear a beep or see an indicator) to reset network settings.

3. Place Cameras Near Router
During setup, keep the cameras within 3 feet of the router to ensure they can connect properly.

4. Check for Network Proxies or VPNs
If your phone uses a VPN or proxy, it can prevent the app from connecting to the cloud servers. Try disabling these before setup.

5. Router Settings
- Disable any advanced security settings on your router that might block the cameras.
- Check if your router has guest networks enabled; connect cameras to the main network.
- Ensure that your router’s firewall is not blocking access to the Wansview servers (ajcloud.net domain).

6. App Reinstallation
Try uninstalling and reinstalling the Wansview Cloud app to rule out app or cache issues.

If after these steps the cameras still don’t connect, please let me know any error messages or behaviors you notice. We may then explore checking your subscription status or potentially pushing firmware updates.

Does this sound like a good starting point? Let me know what you’ve already tried or any details you can share!

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