[Kardia] History gone

Solved & Closed
K
Kajo
1 year ago In Kardia
History gone

Comments

user
avatar
117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

View Profile
1 year ago

Hi there! I understand you're having trouble finding your history in the Kardia app. Let’s see if we can get your EKG history back on your iPhone.

First, let’s make sure you’re accessing the history correctly:

1. Open the Kardia App: Launch the app on your iPhone.
2. Tap on “History”: Look for the “History” icon at the top of the screen. This is where all of your previously recorded EKGs should appear.

If your history is still missing after that, here are a couple of things to check:

- App Reinstallation: If you reinstalled the Kardia app and weren't subscribed to any services like KardiaCare, you might have lost your EKG history. If that’s the case, we can consider further options for recovering data.

- Account and Subscription: Confirm if you're logged into the correct account. If you have a KardiaCare membership, your data should sync across devices.

If you’ve checked these points and still can’t see your history, please let me know. We might need to explore some advanced steps, or, if the issue persists, escalate it accordingly.

Are you satisfied with the guidance I've provided so far?

Comments closed for this post.