Hi there! I’m sorry to hear you’re getting an "action forbidden" error in the SmartBike app while connected to your bike. That sounds like something we can troubleshoot together.

To get started, could you tell me a bit more about when exactly the error appears? For example, is it when you try to start a ride, sync data, update settings, or perform some other action? Also, have you recently updated the app or your bike’s firmware?

Knowing these details will help me guide you through the right steps to fix it.

I updated the app today. The "action Forbidden" keeps popping up when connected to the bike and moving from screen to screen i.e settings, engineering mode. Also when truing to start a ride. Iphone 14 using IOS26.2

Thanks for those details! The "Action Forbidden" error popping up after your iOS 26.2 update seems to be tied to some changes Apple made in this new version. Some apps have encountered issues with permissions or automated actions being blocked after the update, which sounds like what you’re experiencing when moving between screens or starting a ride on your iPhone 141.

Here’s a step-by-step approach to try and resolve this:

1. Restart Your iPhone: This simple step often clears minor issues caused by updates.
- Press and hold the power button until you see the slider, then slide to power off.
- Wait 30 seconds, then power back on.

2. Update the SmartBike App: Sometimes developers push quick fixes after an iOS update.
- Open the App Store.
- Go to your account and check if there’s an update available for SmartBike.
- If so, update and then try again.

3. Review App Permissions:
- Go to Settings > SmartBike app.
- Ensure all needed permissions (Bluetooth, location, background app refresh) are enabled.

4. Reinstall the SmartBike App:
- Delete the app by holding its icon and selecting “Delete App.”
- Restart your iPhone.
- Reinstall SmartBike from the App Store.

5. Check Bluetooth Connection:
- Ensure your iPhone is properly paired with the bike.
- Try disconnecting and reconnecting Bluetooth.

6. Check for Firmware Updates on Your Bike:
- If the app has a firmware update feature, run it.
- Alternatively, consult your bike’s manual for any update instructions.

If after these steps the error still appears, it could be an app compatibility issue following the iOS update. In that case, the app developers might be working on a patch, so keeping the app updated is key. You might also consider reaching out to SmartBike support directly to report this issue for further assistance.

Would you like me to walk you through any of those steps?

I updated the IOS to 26.2 and restarted the phone @ it seems to be working OK now. Thanks.

I’m glad to hear your SmartBike app is working fine now after updating to iOS 26.2 and restarting your iPhone! This aligns with what many users have experienced: the iOS 26.2 update resolved some app-related issues, including permission and connectivity glitches that caused errors like “action forbidden”2 5.

If you notice anything else or have any trouble moving forward, feel free to reach out. Otherwise, are you satisfied with the solution I provided?

very satisfied with your support. Thank You !!

I’m happy to provide you with the SmartBike app support contact information! You can reach out to their support team via email or phone:

- Email: [email protected] (general support)
- Another contact email often listed: [email protected]
- Phone (Corporate office, India): +91 40 712 790 08
- For 24-hour helpline support, there is also a number: 040-48211777 (as seen on their Instagram page)

If you prefer visiting their website, here is their contact page for more details: SmartBike Contact Us 1

Feel free to reach out there if you have any further issues or questions! Let me know if you need help drafting a message or anything else.