Hi there! I hear you’re having trouble with the SmartBike app freezing during the pre-settings stage on your Mac running OS X 10.15.7. Let’s get this sorted out together. Before we dive in, could you let me know if this happens right after you launch the app or after you enter specific information? Also, have you tried any steps like restarting the app or your Mac?

Meanwhile, here’s a straightforward approach we can try:

1. Quit and Restart the App: Completely close the SmartBike app. You can do this by right-clicking the app icon in the Dock and selecting "Quit," or pressing Command + Q while the app is active. Then, reopen it to see if it proceeds past the pre-settings.

2. Restart Your Mac: Sometimes, a fresh start helps clear temporary glitches. Click the Apple menu and choose Restart, then try the app again.

3. Check for App Updates: Make sure your SmartBike app is updated to the latest version compatible with OS X 10.15.7. Open the App Store > Updates tab and install any available updates.

4. Delete and Reinstall the App: Since you’ve downloaded it recently, try uninstalling the app and reinstalling it:
- Drag the SmartBike app from the Applications folder to the Trash.
- Empty the Trash.
- Re-download the app from the App Store.

5. Permissions Check: The app might require certain permissions to complete setup. Go to System Preferences > Security & Privacy > Privacy tab, and check if the SmartBike app has necessary permissions, such as Bluetooth and Location services, if applicable.

If none of these steps gets you past the freeze, we might want to dig deeper, such as checking for any diagnostic codes or corrupted settings. I also found that sometimes the SmartBike app has issues connecting or saving settings that other users have reported, and a reset of the app data or contacting authorized dealer support might be needed1 2.

Would you be willing to try these steps and let me know? I’m here to walk you through any part or take a deeper look if needed!