Hi there! I understand your Myzone wristband isn’t charging, and you’re wondering if it’s time to replace the battery and what kind of battery you need. Let’s get to the bottom of this together.

First, can you tell me which Myzone model you have? For example, is it an MZ-1 belt, the MZ-Switch wristband, or another version? This helps me guide you precisely.

Meanwhile, generally, some Myzone modules—like the MZ-1—use a replaceable coin-cell battery, specifically a CR2032 3V battery. You can twist the battery cover off the back of that module and swap it out yourself. These batteries are very common and typically available locally at many stores, like supermarkets, electronics shops, or pharmacies1.

If your device is the MZ-Switch wristband, it's a bit different. The battery in the MZ-Switch is rechargeable but not designed for user replacement. If it's no longer charging, the battery might be fully depleted or faulty. There isn’t a standard local battery swap for these. Your best options are cleaning the charging contacts (to ensure no debris is blocking charging), trying different cables and chargers, or if the device is under warranty, contacting Myzone support for a repair or replacement2.

Could you confirm your device model and what charging accessories you’ve tried? This will help me advise the next best step!

MZ Switch

Thanks for confirming that you have the MZ-Switch. That helps me give you exactly the right info.

Regarding the battery and charging for the MZ-Switch: this device doesn't have a user-replaceable battery. Instead, it uses a rechargeable battery built into the unit. If your MZ-Switch isn’t charging, here are a few things you can try first:

1. Check Charging Cable & Port: Make sure the charging cable and USB adapter you’re using are working properly. Try plugging another device into the charger, or try charging your MZ-Switch with a different USB cable and power source.

2. Clean Charging Contacts: Sometimes dirt or sweat residue on the charging pins can block a proper connection. Gently clean the charging contacts on your MZ-Switch and cable with a soft cloth or a cotton swab.

3. Check the Indicator Light: When plugged in, the MZ-Switch should show a charging indicator light. If you don't see this, there may be an issue with the battery or the charging components.

If these steps don't help and your device still won't charge, the rechargeable battery might have reached the end of its life or there could be a hardware fault. Unfortunately, for the MZ-Switch, battery replacement isn’t a DIY job or a simple local battery swap.

In that case, the best course of action is to contact Myzone support or the retailer you purchased it from about repair or replacement options. They can guide you through warranty or out-of-warranty service if needed.

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On a side note, if you want to know about the MZ-Switch app functionality: it lets you track your heart rate live during workouts, log sessions, and collect Myzone Effort Points (MEPs) to compete with friends. It can store up to 36 hours of exercise data so you can workout without your phone and sync later. It’s a handy feature for keeping all your training in one place1.

Do you want any help checking the charging components, or should I guide you on contacting Myzone support directly?

tried another charger-- charge blinks white- put it on my wrist and went back to red. tried to charge with another charger... it doesn't blink green on the underside showing that it is charging... but will leave for a bit..and see if I get any results. ( I have 3 wire chargers that I have been trying... what are my next options if this doesn't prove to work

Thanks for sharing what you’ve tried so far with multiple chargers and the blinking light behavior. The white blinking charge light and then switching to red when worn suggests the device is attempting to charge but struggles to hold a charge or complete the charging cycle properly.

Here’s what I recommend next:

1. Try Charging from a Different USB Source:
Sometimes charging from a powered USB port on a computer or a different wall adapter can help. A low power or inconsistent charger might cause the blinking behavior you see.4

2. Inspect and Clean Charging Contacts Again:
Make sure there’s no residue blocking the pins on both the charger and the device itself. Even a small amount of sweat or debris can interrupt charging.

3. Leave It to Charge Extended:
If the battery has been deeply discharged (for example, if the MZ-Switch hasn’t been used for months), it might take several hours or even a day for the battery to revive enough to show a stable charging indicator.2

4. Check for Software Issues:
- Open the Myzone app and confirm the watch/strap is removed and then try reconnecting it.
- Sometimes removing the device profile and re-pairing can reset internal charging or battery level readings.10

5. If Still Red/No Green Light:
A solid or blinking red light often points to a faulty battery or an internal hardware connection issue that you can’t fix on your own.1

At this stage, if none of the above works, it would be best to contact Myzone support for a battery or device replacement since the MZ-Switch battery is not user-replaceable, and we want to avoid damage trying to fix it yourself.

I can help you with that contact information if you'd like or guide you through the next steps for warranty or repair.

Are you okay with trying those last suggestions, or do you want to move forward with contacting support?

i moved the charging source to be my computer.. it is blinking red... does that mean it is charging?

Great question! For the MZ-Switch, a blinking red light when charging actually means that the device is charging. The red light pulses or blinks while the battery is charging, and once the battery is full, the light should turn solid green or stop blinking.5 4

Since you moved the charging source to your computer and it’s blinking red, that indicates your MZ-Switch is getting power and the battery is currently charging.

Here’s what you can do next:
- Leave it connected to the computer charger for several hours to allow the battery to reach full charge.
- Check occasionally if the red blinking changes to a steady green light, which means a full charge.
- If after extended charging the light stays red and won’t turn green or the device won’t power on normally when worn, there may be a deeper battery or hardware issue that requires Myzone support.

Let me know how it goes after charging for a while, and if you want, I can help you reach out to support if needed. Are you all set to keep charging it and check back?

it worked by plugging into the computer!! So grateful

I’m really glad to hear that charging from your computer worked! That’s a good tip to keep in mind.

Regarding your question about "Myzone app USB connection help," here’s how to make sure your MZ-Switch connects properly with the Myzone app via USB:

1. Use the Official USB Charging Cable: Make sure you’re using the original or a compatible Myzone USB charging cable that snaps securely to the back of your MZ-Switch.

2. Plug into a Computer USB Port: Connect the other end of the cable to your computer’s USB port. Low-power USB ports (like on keyboards or hubs) might not provide enough power or data connection, so use a main USB port on your computer.

3. Open the Myzone App on Your Computer or Phone: (You typically use Bluetooth to sync data on your phone, but for charging and firmware updates, connecting via USB to a computer can help.)

4. Device Recognition and Pairing: The app should recognize your device when it’s connected correctly. If it doesn’t appear:
- Try unplugging and reconnecting the USB cable.
- Restart the app.
- Make sure your Myzone device is activated and charged.
- Disconnect and then re-pair your device in the app if needed.

5. Bluetooth Settings: For wireless syncing with your phone, ensure Bluetooth is turned on in your phone settings, and the Myzone app has permission to use Bluetooth.

6. Update Firmware: Sometimes connecting your MZ-Switch via USB to a Myzone app on your computer allows firmware updates to install, fixing bugs and improving connectivity.

If you run into connection issues, a full guide to resolving Myzone device connection problems (including USB-related ones) can be found here: Why can't I connect my Myzone device to the Myzone app? 1

If you want, I can walk you through any specific connection problem you’re facing with your MZ-Switch and the app.

Are you having trouble connecting your MZ-Switch to the app now, or just wanting to know how the USB connection works?

so one other thing is that I don't get immedicate feedback re how many meps I have earned once completed with my exercise-- I always get a large dump of meps later (a collection of many days- can yuou help me understand why

Thanks for sharing that detail about the delay in seeing your MEPs after workouts. Let’s unpack why this might be happening.

One common reason for delayed MEPs showing up is related to where and how your exercise data syncs:

1. Gym or Facility’s Myzone PC Offline:
If you’re exercising at a gym using Myzone equipment, sometimes their Myzone PC or system is temporarily offline. In that case, your workout data is safely stored and queued but won’t immediately sync or show up in your app. Once the gym’s system comes back online, your MEPs upload and appear all at once as a “data dump.” This would explain seeing multiple days’ MEPs arrive together rather than right after each workoutMyzone FAQ.

2. App Sync Timing:
If you’re not syncing your MZ-Switch immediately after workouts, the device stores data offline and only uploads when you open and sync the Myzone app later. This can cause a delay in MEP updates on your phone or account.

3. Connection Issues or App Bugs:
Sometimes app connectivity issues or outdated app versions can cause delays. A few things to try include:
- Ensuring your Myzone app is updated to the latest version.
- Manually syncing your device as soon as you finish exercising.
- Restarting your phone and the app if needed.
- Unpairing and reconnecting your MZ-Switch to the app to refresh the data connection.

4. Server or Backend Delays:
Rarely, there may be temporary delays on Myzone’s servers that affect how promptly MEPs appear online. In most cases, the data eventually catches up once the issue is fixed behind the scenes.

If you primarily work out on your own without a gym’s Myzone PC, make sure you sync your device with the app via Bluetooth or USB after every workout session to get real-time updates.

Would you like help troubleshooting the app’s syncing step or checking for any updates? Or is this mostly happening when you work out at a specific gym? That info can help me tailor the next steps!