[Avatar World] I press play but it keeps exiting me out

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sherika
11 months ago In Avatar World
I press play but it keeps exiting me out

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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11 months ago

Hi there! I see you're experiencing an issue where pressing play in the Avatar World app causes it to exit or crash. Let’s get to the bottom of this together. Just to clarify a couple of things for me:

1. Does the app crash immediately after pressing play, or does it take a moment before exiting?
2. Have you noticed if this happens every time consistently, or only sometimes?
3. Have you tried reopening the app or restarting your ChromeOS device already?
4. Are you using any specific avatar or world that might be causing the problem?

This info will help pinpoint the issue. Meanwhile, here are some initial steps you can try on your WebKit device running ChromeOS 14541.0.0:

1. Restart your Chromebook — This clears temporary data that might cause glitches.
2. Clear app cache and data — Go to Settings > Apps > Avatar World > Storage, then clear cache and clear data (this may log you out, so keep credentials ready).
3. Check for app updates — Ensure you have the latest version installed that’s compatible with your OS version.
4. Disable any custom avatars or recent changes — Sometimes a corrupted avatar can crash the app on launch. If possible, reset your avatar to default or reinstall the app.
5. Check network connection — A poor connection can sometimes cause loading failures. Try switching Wi-Fi or using a wired connection if available.

If none of these resolve it, we can dig deeper, such as checking app permissions or system logs if accessible. Let me know what you’ve tried or any other symptoms you notice, and we’ll proceed from there!

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