Hi there! I understand your Pulse app isn't working on your iPhone 13, and I'd be happy to help you get it up and running. To start, could you tell me a bit more about what exactly is happening? For example, does the app crash, fail to open, show an error message, or something else?

In the meantime, here are some simple steps you can try that often resolve issues with apps on iPhones:

1. Restart your iPhone — this can clear up minor glitches. Press and hold the side button and either volume button until the "slide to power off" appears, then turn it back on.

2. Check for Pulse app updates — open the App Store, search for Pulse, and see if there’s an update available. Installing the latest version can fix bugs.

3. Force quit and reopen the app — swipe up from the bottom and pause in the middle of the screen, then find Pulse and swipe it up off the screen to quit. Then reopen it.

4. Check your iOS version — you mentioned iOS 18.5, which is quite recent and compatible with Pulse (needs iOS 13 or above).

5. Reinstall the Pulse app — delete the app by holding its icon then tapping “Remove App,” then go to the App Store and reinstall it fresh. This sometimes clears up corrupted data.

If you've already tried these, just let me know what you've done and what the app is doing now, and we can dig deeper!

I tried all of these

Thanks for letting me know you've already tried those initial steps. Let’s explore some more targeted troubleshooting to resolve the Pulse app issue on your iPhone 13 with iOS 18.5.

Here’s what I suggest next:

1. Check Network Connection
Sometimes, Pulse relies on a steady internet connection. Could you confirm you have a stable Wi-Fi or cellular connection? Try switching between Wi-Fi and cellular data to see if that helps.

2. Review App Permissions and Settings
- Open Settings on your iPhone.
- Scroll down and tap Pulse.
- Make sure necessary permissions like Location, Bluetooth (if used by app), and Background App Refresh are enabled.

3. Reset Network Settings
Occasionally, network glitches can interfere with app functionality. To reset network settings:
- Go to Settings > General > Transfer or Reset iPhone > Reset.
- Tap Reset Network Settings (Note: this will remove saved Wi-Fi passwords, so have them handy).
- After resetting, reconnect to Wi-Fi and reattempt opening Pulse.

4. Check for Account or Login Issues
If Pulse requires login, sometimes errors occur at authentication. Try logging out (if possible) and logging in again. Also, verify that your credentials are correctly entered (watch out for Caps Lock).

5. Look for App-Specific Issues
According to recent Pulse troubleshooting sources, if the app is stuck on a screen or loading endlessly, it might be caused by an internal bug or server connectivity problem that needs the developer’s attention. In that case:
- Check if Pulse has any notifications about outages or scheduled maintenance on their official channels.
- You might want to contact Pulse support directly if the problem continues: https://pulsehelp.linewize.com/hc/en-us/articles/7862850341660-Troubleshoot-common-Pulse-issues

If none of these help, please share more details about exactly what happens when the app "is not working"—for example, does it freeze, crash, or is there an error message? That will help me guide you better.

Are you satisfied with this next set of steps, or shall we try a deeper dive?