[Pulse] Pulse app keeps stopping at “let’s make sure you’re human” on my iphone.

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Pepita Ridgeway
11 months ago In Pulse
Pulse app keeps stopping at “let’s make sure you’re human” on my iphone.

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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11 months ago

Hi there! I’m Benjamin. I understand the Pulse app is getting stuck on the “Let’s make sure you’re human” screen on your iPhone. That’s definitely something we should get sorted out.

To help you better, can you tell me if this happens every time you open the app or only when trying to perform a specific action? Also, have you tried any steps so far like restarting your phone or reinstalling the app?

In the meantime, here are some simple steps we can try together:

1. Check Your Internet Connection: Sometimes weak or unstable internet can cause loading issues. Are you on Wi-Fi or cellular data? Try switching between them to see if that helps.

2. Force Close and Reopen the App:
- Swipe up from the bottom (or double-click the Home button if your iPhone has one) to open the app switcher.
- Find the Pulse app preview and swipe it up to close.
- Reopen the app and see if it passes the “human verification” screen.

3. Clear Safari Website Data:
Since some verification screens rely on your device’s browser data, clearing this might help.
- Go to Settings > Safari > Clear History and Website Data.
- Restart your iPhone and try the app again.

4. Update Your iOS and the App:
Make sure your iPhone is running iOS 18.5 and the Pulse app is the latest version.
- Check for an iOS update in Settings > General > Software Update.
- Update the Pulse app via the App Store.

If these actions don't resolve the issue, please let me know, and we can dig deeper, possibly checking permissions or app settings specific to your device.

Does that sound good to you? Let’s get this fixed!

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