If your Healthy Benefits Plus account shows a balance of zero dollars and doesn't display any items available for purchase, follow these steps to address the issue:

1. Check Card Balance
Start by confirming your card balance to ensure it is indeed zero. You can do this by visiting the Healthy Benefits Plus balance check page. Enter your card number, security code, and ZIP code to verify the current balance.

2. Expiration of Benefits or Allowance
It's possible that your benefits have expired or your allowance has not been reloaded. Check your plan documents or contact your insurer to confirm whether your current plan is active and when your next allowance will be issued. Some plans automatically reload benefits each month, even if the balance is zero - learn more.

3. Account Activation
If you are a new user, ensure your account is activated properly. You can activate your card by calling the customer service number listed on the back of your card or using the general numbers provided on the contact page.

4. Check Retailer Participation
Benefits must be used at participating retailers that accept Healthy Benefits Plus. Make sure you are attempting to shop at locations that are included in your benefit program - learn more.

5. Using the App
If you're using the mobile app, note that it may only show your balance rather than available items. If you suspect a technical issue with the app, try reinstalling it or checking for updates. More details about the app are available here.

6. Contact Customer Support
If none of the above steps resolve the issue, consider reaching out to customer support for personalized assistance. You can call 1-855-256-4620 for help or visit the Healthy Benefits Plus contact page.

By following these steps, you should be able to determine the cause of the zero balance and address the issue effectively.