[Healthy Benefits Plus] Impact gas bill w healthy benefits utility pay app, healthy benefits is sending receipt to old email

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Shannon mcintyre
1 year ago In Healthy Benefits Plus
Impact gas bill w healthy benefits utility pay app, healthy benefits is sending receipt to old email

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 year ago

Hi there! I see that you're having an issue with the Healthy Benefits Plus utility pay app, specifically that receipts for your gas bill are being sent to an old email. Let's work through this together.

First, could you please confirm if you've tried updating your email address in the app? This is often where the issue lies. Here’s how you can do that:

1. Open the Healthy Benefits Plus app on your iPhone.
2. Log in with your account credentials.
3. Once logged in, navigate to your account settings. This is usually found under a section like "Profile" or "Account Information."
4. Look for the option to update your email address. Enter your new email address and make sure to save the changes.

After updating your email, you may want to check your email settings to ensure that messages from Healthy Benefits Plus aren’t being filtered out. Sometimes, emails can end up in a spam or junk folder.

If you've already attempted this or if the issue persists, we might need to consider contacting support directly. Let me know how it goes, and if needed, I can provide the support email for further assistance.

Are you satisfied with the solution I provided? Or do you need further guidance?

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