Hi there! I see that your Verizon Family app is showing "device is unreachable" when trying to check location, and this has been happening for about 5 days. That can definitely disrupt tracking. Let me help you get this sorted out.

To start, may I ask a couple quick things to better understand the situation?
- Is the device you are trying to locate powered on and has cellular or Wi-Fi connection?
- Has the device’s location permission for the Verizon Family app been changed recently or disabled?
- Have you tried restarting the device or the app itself on both ends?

Once I know a bit more, I can guide you through some steps, but typically “device unreachable” means the app cannot communicate properly with the device due to issues like no network, disabled location, or app permissions.

In the meantime, here’s a step-by-step approach you can try on the unreachable device:

1. Check Network Connection: Make sure the device has a stable cellular or Wi-Fi connection. It needs internet access so Verizon Family’s servers can reach it.
2. Enable Location Services: On the device, go to Settings → Location and ensure Location is turned ON. Also, set the Location Mode to “High accuracy” for best results.
3. App Permissions: Go to Settings → Apps → Verizon Family (or Family Locator app) → Permissions → make sure Location permission is ALLOWED (set to “Allow all the time” if possible).
4. Restart the Device: A simple reboot can often refresh network connections and services critical to location tracking.
5. Update the App: Check the Google Play Store on the device to ensure Verizon Family app is updated to the latest version.
6. Log out and Log Back In: Sometimes signing out of the app, then signing back in helps refresh the connection and syncing.

If you have done these steps already, let me know; we can dive deeper into advanced settings or verify if there is any account-side issue. Also, if the device is in an area with poor reception, it can impact reachability.

Let me know how these sound and what you’ve already tried! I’m here to assist you further.