Hi! I understand your son isn’t receiving the invite code for Verizon Family on his iPhone running iOS 18.7.1, correct? Just to clarify, is he not getting any text message at all when you send the invite, or does the message arrive but without the code? Also, has he been able to get other SMS messages or verification codes normally on his device?

Meanwhile, one common reason invite codes don’t come through is if messages from Verizon’s number are accidentally blocked or filtered in his message app. It would be good to check if any blocked messages folder contains the invite or if Verizon’s number is on a block list on his iPhone.

Here’s a step-by-step you can try:

1. On your son’s iPhone, open the Messages app.
2. Look for a “Blocked Messages” or “Filter Unknown Senders” setting, and check if any messages from Verizon or unknown numbers exist there.
3. Also check in Settings > Messages > Blocked Contacts, and see if Verizon’s messaging number is accidentally blocked.
4. Make sure your son can receive SMS from other sources, including one-time passcodes from other apps or services.
5. If the number is blocked, unblock it, then try resending the invite.

If messages still don’t arrive, sometimes parental controls or messaging restrictions on his line can block short code messages, which Verizon Family uses for verification. You might want to:

- Review the family or parental control settings via your Verizon account or the Family app.
- Verify that SMS message restrictions aren’t preventing short code messages.

If after these checks the issue persists, I can guide you through other troubleshooting or help escalate the issue with Verizon support to ensure invites get delivered properly.

Let me know what you find or if you have already tried any of these steps! Does this make sense so far?

When my son receives an invite to connect to Verizon family, it does not send him a code