Hi there! Thanks for reaching out. I see you're encountering the error message "Customer with pending postpaid contract" while trying to connect a new eSIM with a new account on the MyLebara app. Let's work through this together.

To start, this error typically means that the system detects an existing postpaid contract linked to your details, which might conflict with opening a new prepaid account using an eSIM.

Here are some steps to help resolve this:

1. Double-check Account Status: Are you sure this is a brand-new account not linked to any existing postpaid contract? Sometimes, personal details like your name or ID might already be associated with a previous or current postpaid account.

2. Clear Session and Restart App: Log out completely from the MyLebara app, close it, and then reopen it. Sometimes stale data can cause issues.

3. Use a Different Email or Identity: If you have a prior postpaid account, try registering the new eSIM with a different email or personal ID that isn’t tied to any contract.

4. Contact Support for Account Review: If you believe you don’t have any pending postpaid contracts, this might be a backend system error or leftover account status. In that case, I recommend reaching out to MyLebara customer support at [email protected] to ask them to verify and clear any pending contract status associated with your identity.

Could you also share which exact step you're trying when this error appears? For example, is this during signup, eSIM activation, or account verification? That info will help me guide you better.

Please try these and let me know how it goes! Are you satisfied with this guidance so far?