Hi there! I understand your SIM card has expired and now you can’t use your phone number with the MyLebara app. Let’s see how we can get this sorted out for you. Just to check first, could you tell me if your SIM card has completely stopped working or are you just not able to register your phone number in the app? Also, have you received any specific error messages when trying to enter your phone number?

Generally, when a SIM card expires, it may no longer be active on the network and could be disabled. Here’s what we can try:

1. Check SIM card status: Make sure the SIM card is inserted correctly in your phone. Sometimes a loose SIM can cause issues.

2. Confirm if the SIM is expired: SIM cards typically have an expiration or deactivation period if not used or topped up. If yours is expired, it usually means the number has been deactivated on the network.

3. Reactivate or replace SIM: For expired SIMs, Lebara usually requires you to either reactivate the number by contacting their customer service or to request a new SIM with your old number transferred to it if possible.

4. Contact Lebara support: Since your SIM is expired and not accepting your number, the best step is to directly contact Lebara to see if they can reinstate your number or arrange for a new SIM card with the same number. You can reach out via their contact page or customer service email [email protected].

If you want, I can guide you on how to contact them or what information to prepare to help speed up the process.

Does that sound good? Also, please let me know if you were able to use your number on any device previously or if this is the first time you’re experiencing this issue.

I need help to reactivate my sim number.

Thank you for confirming you want to reactivate your SIM number. Let’s go through the steps to reactivate your Lebara SIM using the MyLebara app on your Windows device.

Here’s a step-by-step guide:

1. Open the MyLebara app or Lebara SIM Activation app: On your Windows device, open the MyLebara app or if you haven't installed the SIM activation app yet, you can download it from the Microsoft store or use the web version.

2. Begin SIM Reactivation or Registration:
- Enter your SIM card details as requested. This usually includes the phone number and SIM serial number (ICCID) found on the SIM card packaging or the SIM card itself.
- You will likely need to scan or upload an identity document to verify your identity (a passport, ID card, or driver’s license).

3. Complete Verification: Follow the prompts to complete your identity verification. This step is important for compliance with regulations and to confirm the SIM and number belong to you.

4. Finish and Confirm: Once verification is successful, the app will proceed to reactivate your SIM number. This may take a few minutes.

5. Restart your phone or device: After activation, restart your device to ensure the SIM settings update and connect to the network.

If you don’t have access to the app or the reactivation through the app does not work due to the SIM expiry, contact Lebara customer service directly at https://mobile.lebara.com/gb/en/contact-us or by email at [email protected] to request a SIM replacement or reactivation of your old number.

If you want, I can help you with more detailed steps or check for any specific requirements for activation based on your location or SIM type.

Does this step-by-step approach sound good, or would you prefer I guide you through the activation screens one by one?

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Troubleshooting MyLebara app issues

Thanks for asking about troubleshooting the MyLebara app. Let’s go over some common fixes that work well on Windows devices to get your app up and running smoothly.

Here’s what you can try step-by-step:

1. Check your internet connection: Make sure you are connected to a stable Wi-Fi or mobile network. Unstable internet can cause app loading or login failures.

2. Update the MyLebara app: If you installed an app version compatible with Windows, ensure it’s the latest version. Updates include bug fixes and improvements.

3. Clear cache or temporary files: Though Windows apps don’t have a traditional cache like mobile phones, try closing the app completely and restarting your device.

4. Log out and log back in: Sometimes session issues cause trouble. If you can get to app settings, try logging out and signing back in.

5. Verify login credentials: Double-check your phone number and password are correct. If you forgot your password, you can reset it via this link: https://www.lebara.co.uk/en/mylebara/login/reset-password.html

6. Check for account status: Make sure your account hasn’t been suspended or deactivated by contacting Lebara support.

7. Use the web version: Since you’re on a Windows device and presumably WebKit-based browser, try accessing your MyLebara account via the website at https://www.lebara.co.uk/en/mylebara/ instead of the app. Sometimes browser access can bypass app-specific issues.

If you’ve tried the above and still have trouble, you might want to look at detailed troubleshooting videos or guides like the one here: https://www.youtube.com/watch?v=5evl48Rt5V8

Would you like help trying any of these steps now, or do you have a specific issue or error message when using the app? That way I can guide you more precisely.

MyLebara SIM reactivation time frame

Great question about the reactivation time frame for a MyLebara SIM! Here’s what you need to know:

- If your SIM card has expired because it was not activated after purchase, typically you have 60 days (about two months) from when you get it to activate it before it expires permanently and cannot be used1.

- If your SIM was active before but went inactive or expired due to inactivity, Lebara usually requires you to top up or use the SIM within 90 days to keep it active. After this period, the number may be deactivated and reactivation or number recovery might not be possible5.

- For reactivation of an existing number (like porting or reinstating service), the activation usually happens quickly—often within minutes to 24 hours after Lebara processes your request or confirms porting4 2.

If your SIM has expired for a long time, it’s best to contact Lebara customer service to find out if your number can still be reactivated or if a replacement SIM will be needed.

Would you like me to help you with the contact details or next steps for reactivation?

Steps for reactivating MyLebara app account

Hi! To reactivate your MyLebara app account, here’s what you generally need to do:

1. Recover Login via SMS:
If you can’t log in, you can text the word Login to 255 from your Lebara number. You’ll receive a link that takes you directly to your MyLebara account where you can manage reactivation or reset your credentials. This step works well if you’re locked out due to login issues.

2. Reactivate Your SIM Number:
If your SIM is deactivated and that’s why you can’t log into the app, you’ll need to contact Lebara customer service to reactivate your SIM. Unfortunately, the app itself doesn’t provide a direct SIM reactivation function. You can call their hotline or reach out via their contact page:
Lebara Contact Page

3. Using the MyLebara app or website:
Once your SIM is active, you can log into the MyLebara app or website as usual with your phone number and password to access your account. If you forgot your password, you can reset it on the login page.

4. If your number is linked to a different account:
Sometimes login problems happen if your number is associated with another MyLebara account. In this case, customer support can help verify and merge or clarify account details.

If you want, I can guide you through texting Login to 255 or contacting customer service. Does that sound good? Would you like help with either step?

Here’s a useful link for SMS recovery:
Login Recovery via SMS

And here is the main customer support page:
Lebara Contact

Are you satisfied with this solution?