Hi there! I understand you're not receiving the verification code when setting up the MyLebara app with your new SIM on your Android 10 device. Let me help you sort this out.
To get started, could you please confirm a couple of things for me? - Have you recently activated your new Lebara SIM? - Are you sure the phone number entered in the app is exactly the one linked to your new SIM? - Have you checked if your phone’s message inbox has any restrictions, like blocked numbers or unknown senders blocked?
Meanwhile, here's a step-by-step guide to troubleshooting this issue on your WebKit browser and Android 10 device:
1. Check SIM Activation: Make sure your new SIM is fully activated. Sometimes codes don't arrive if the SIM isn't active or registered yet.
2. Verify Number Entry: Double-check you entered the correct phone number when asked for verification.
3. Restart Your Phone: A simple restart refreshes network connections and can resolve message delivery issues.
4. Check SMS Center Number: On your Android phone, open the Messages app, then tap the three dots (menu) > Settings > Advanced > SMS Center Number. For Lebara, it should typically be set to: +447786000000 or country-specific. If it's wrong or blank, enter the correct one and save.
5. Check Blocked Numbers and Spam Filters: Go to your Phone or Messages app settings and ensure you haven’t blocked unknown numbers or filtered messages that could include verification codes.
6. Try Resending Code: Request the code again but do it after the above checks to test if it comes through this time.
7. Test Receiving SMS: Try sending a text message from another phone to your Lebara number to check if your SIM can receive texts at all.
If after all these steps, you still do not receive the verification code, it may be an issue from the Lebara side related to your SIM or account status. In that case, reaching out to Lebara customer service directly or emailing [email protected] can help resolve account-specific problems.
Let me know what you find after these steps, or if you want me to walk you through any of them! Are you satisfied with the solution I provided so far?
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Daniel Otega
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Hi there! I understand you're not receiving the verification code when setting up the MyLebara app with your new SIM on your Android 10 device. Let me help you sort this out.
To get started, could you please confirm a couple of things for me?
- Have you recently activated your new Lebara SIM?
- Are you sure the phone number entered in the app is exactly the one linked to your new SIM?
- Have you checked if your phone’s message inbox has any restrictions, like blocked numbers or unknown senders blocked?
Meanwhile, here's a step-by-step guide to troubleshooting this issue on your WebKit browser and Android 10 device:
1. Check SIM Activation: Make sure your new SIM is fully activated. Sometimes codes don't arrive if the SIM isn't active or registered yet.
2. Verify Number Entry: Double-check you entered the correct phone number when asked for verification.
3. Restart Your Phone: A simple restart refreshes network connections and can resolve message delivery issues.
4. Check SMS Center Number: On your Android phone, open the Messages app, then tap the three dots (menu) > Settings > Advanced > SMS Center Number. For Lebara, it should typically be set to:
+447786000000or country-specific. If it's wrong or blank, enter the correct one and save.5. Check Blocked Numbers and Spam Filters: Go to your Phone or Messages app settings and ensure you haven’t blocked unknown numbers or filtered messages that could include verification codes.
6. Try Resending Code: Request the code again but do it after the above checks to test if it comes through this time.
7. Test Receiving SMS: Try sending a text message from another phone to your Lebara number to check if your SIM can receive texts at all.
If after all these steps, you still do not receive the verification code, it may be an issue from the Lebara side related to your SIM or account status. In that case, reaching out to Lebara customer service directly or emailing [email protected] can help resolve account-specific problems.
Let me know what you find after these steps, or if you want me to walk you through any of them! Are you satisfied with the solution I provided so far?