[Xumo Play] Xumo play no longer progresses past the logo stage on google tv.

K
Kurt
1 year ago In Xumo Play
xumo play no longer progresses past the logo stage on google tv.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! It sounds like you're having trouble with Xumo Play not progressing past the logo on your Google TV. Let's work through this together.

First, can you please let me know if you've tried any troubleshooting steps already, such as restarting your device or checking your internet connection? This will help me guide you through the right process without repeating anything you've already done.

If you haven't tried anything yet, here's a general process we can start with:

1. Restart Your Internet Connection:
- Unplug your router from the power source.
- Wait for about 60 seconds, then plug it back in.
- Once your router has fully restarted, move on to the next step.

2. Restart Your Google TV Device:
- Unplug your Google TV device from the power outlet.
- Wait for another 60 seconds, then plug it back in.

3. Launch Xumo Play Again:
- Once both your internet router and Google TV device are back online, try launching the Xumo Play app again.

These steps help re-establish the connection between your device and the Xumo Play app, which often resolves loading issues.

Please let me know how it goes or if you've already tried some of these steps!

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