Hi! I see you're experiencing a black screen when trying to play shows on the Xumo Play app. Let's work through this together. First, can you tell me if the app loads normally and you only get a black screen once you start playing a show? Also, do you have a stable internet connection on your Ubuntu device?

Meanwhile, here are some initial steps we can try:

1. Close the Xumo Play app completely and reopen it to refresh the session.

2. Check your internet connection to ensure it is consistent and stable—Xumo needs a reliable connection to stream content.

3. Since you’re on Ubuntu, if you are using a browser to access Xumo Play, try clearing the browser cache and cookies or try a different browser to rule out browser-related issues.

4. Restart your computer to clear temporary glitches.

If these don’t work, please let me know if you are using the web app on a browser or a specific app version, and if any error messages appear. We can then move on to more advanced troubleshooting like checking for software updates or reinstalling the app if applicable.

Does this sound good so far?