Hi there! I'm sorry to hear you're experiencing those issues with Moemate. It can be quite frustrating when connections don't work as expected. Let's try to get this sorted out.

First, could you let me know if you've been able to connect to Moemate in the past, or is this a new issue? Additionally, are both your mobile device and your web browser on the same network?

Here are a few steps we can try:

1. Check your Internet Connection: Ensure that your device is connected to the internet. You can do this by trying to visit another website or using another app that requires internet access.

2. Restart the Application: Close the Moemate app completely on your mobile device and restart it. Sometimes applications might encounter temporary glitches.

3. Clear Cache and Cookies (WebKit on Windows):
- Open your WebKit browser.
- Go to settings or preferences.
- Look for options like "Privacy" or "History" and find the option to clear cache and cookies.
- This could resolve issues related to loading.

4. Try Accessing Another Network: If possible, check if you can connect to Moemate using a different network, like switching from Wi-Fi to mobile data on your phone or vice versa.

If these steps don't resolve the issue, it might be beneficial to check if there's any server outage or maintenance occurring with Moemate. Let me look this information up for you.

Please let me know what you've tried so far or if you have any additional information!