Hi there! I can understand how frustrating it can be to deal with network issues, especially when everything seems fine on your end. Let’s take a step-by-step approach to troubleshoot the problem with Moemate.

1. Check your Internet Connection: Since you're on a Macintosh, let’s confirm your network stability. Can you please open Safari (or your preferred browser) and try visiting a few websites to make sure your internet connection is indeed stable?

2. Restart the Moemate App: Sometimes, just closing and reopening the app can resolve temporary issues. Could you please try fully quitting the app (make sure it’s not just minimized) and then relaunch it?

3. Update the App: Outdated apps can sometimes lead to unexpected errors. Make sure that you have the latest version of the Moemate app. You can check for updates in the App Store.

4. Check Firewall & Security Settings: Your MacOS might have security settings that could interfere with internet connectivity for certain applications. Go to System Preferences > Security & Privacy > Firewall and ensure that it’s not blocking Moemate.

5. Clearing App Cache and Data: If you’ve gone through the steps above, consider clearing the app's cache. You may need to uninstall and then reinstall Moemate for this.

If the issue persists after these steps, we might need to delve deeper into settings or check if there’s an outage on Moemate’s side. Did you notice if you received any notifications or alerts indicating a service disruption?

Let me know what you find out, and we can proceed from there!