[Rocket Money] All my recurring charges appear to have stopped in July of 2025. They did not.

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Annie Loeffler
4 months ago In Rocket Money
All my recurring charges appear to have stopped in July of 2025. They did not.

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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4 months ago

Hi there! I understand that you're seeing your recurring charges in Rocket Money appear to have stopped showing after July 2025, but you know those charges did not actually stop. Let's see if we can clarify what might be causing this and get everything showing properly again.

To start, can I ask:
- Have you recently linked or re-linked your bank or payment accounts to Rocket Money?
- Are you using the same accounts to view subscriptions, or have any accounts changed?
- Have you noticed if specific subscriptions are missing, or is it all recurring charges after July 2025?

Sometimes, Rocket Money may not display recurring charges if the linked account where the subscription is paid is disconnected or not linked properly1. With this context, here’s a step-by-step approach to try:

1. Make sure all payment accounts where those recurring charges appear are linked in Rocket Money. This includes any bank accounts, credit cards, or payment services.
- Go to your Rocket Money app settings > linked accounts > verify that all relevant accounts are connected.
2. Refresh the subscription data: Some apps have a refresh or sync button to pull the latest charges; try that if available.
3. If your accounts are correctly linked, check if the subscription entries for those charges are still in your subscription or bills list. Sometimes they might have been accidentally archived or deleted.
4. Review the transaction history on the bank/payment provider side for any changes after July 2025 — such as a change in names or billing descriptors — that could confuse the Rocket Money system in recognizing recurring charges.
5. Make sure your Rocket Money app is updated to the latest version on your Windows system browser or app if applicable.

If after these steps charges still don’t show past July 2025, there might be a deeper syncing or integration issue that would require contacting Rocket Money’s support directly at [email protected]. They can check backend logs and specifics for your account.

Would you like me to guide you through verifying your linked accounts and refreshing the data step-by-step? Also, do you mainly use the Rocket Money mobile app or the web version on your Windows device?

Let me know!

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