Hi! I understand you're having trouble resetting your password for the Publix app on your iPhone. Let's get that sorted out together.

First, just to confirm, when you try to reset your password, what exactly happens? For example, do you get any error messages, or does the reset process not complete? Also, are you attempting the reset through the Publix app or the website?

Meanwhile, here is the standard way to reset your Club Publix password via the app on iOS 18.7:

1. Open the Publix app on your iPhone.
2. On the home screen, tap "Log In."
3. Tap "Need help logging in?"
4. Here, you should see options either to receive a one-time code via email or SMS, or to reset your password by entering your registered email.
5. Follow the prompts to either get the one-time code or to create a new password.

Could you try these steps and let me know where the process gets stuck or if you encounter any messages? If the reset process is unsuccessful, we can explore more advanced options or verify if there may be an account-specific issue.

Looking forward to your reply so I can assist further!

Done what you said . No results

Thanks for trying that, and I appreciate the update. Since the basic reset process didn't work, let's try a few additional steps that might help resolve any underlying app-related glitches:

1. Check for App Updates:
Sometimes older versions have bugs affecting features like password reset. Open the App Store on your iPhone, search for "Publix," and update the app if an update is available.

2. Clear App Cache via Reinstall:
iOS doesn’t have a direct cache-clear option, but deleting and reinstalling the app removes cached data.
- Press and hold the Publix app icon.
- Tap "Remove App," then confirm "Delete App."
- Reinstall the app from the App Store and try the reset flow again.

3. Toggle Location Services for Publix:
Some users have reported that toggling location permissions can help the app refresh properly. To try this:
- Go to Settings > Privacy & Security > Location Services
- Find "Publix" in the list.
- Set it to "Never," then restart the app and set it back to "While Using the App."

4. Try Resetting From Another Device or Browser:
Access the password reset via the Publix website on a desktop or another smartphone to rule out device-specific issues.

If none of those work, there might be a temporary server issue or a specific problem with your account. In that case, I can help escalate this to Publix support so they can investigate your account directly.

Please try these steps and let me know what happens! If you still can’t reset your password, I’ll help arrange direct support next.

Are you comfortable trying these and updating me?