[FET] Can’t see profile or messages. Re installed app, now I can’t log in

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Rea
1 year ago In FET
Can’t see profile or messages. Re installed app, now I can’t log in

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Emily Roberts

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1 year ago

To resolve your issue with not seeing your profile or messages in the FET app after reinstalling it and facing login difficulties, follow these steps carefully:

1. Check Your Internet Connection: Make sure you have a stable internet connection, as issues may arise due to connectivity problems. Test your connection by opening a web browser and trying to load a website.

2. Clear Cache (if applicable): If you're using an app on an Android device (or similar functionality on your iPhone), clearing the app cache can sometimes help fix glitches. However, on iPhone, this is usually handled during a reinstall.

3. Uninstall the FET App: Completely uninstall the FET app from your device once again. This ensures that all cached data and potential issues are cleared.

4. Restart Your Device: After uninstalling, restart your iPhone. This refreshing action can clear temporary issues.

5. Reinstall the FET App: Go to the App Store, search for the FET app, and download it again.

6. Check for App Updates: Before you log in, ensure that the app is up-to-date. Sometimes the latest version can resolve login and functionality issues.

7. Logging In: Open the app and attempt to log in using your credentials. Ensure that you’re entering the correct username and password.

8. Account Recovery: If you cannot remember your login credentials, utilize the "Forgot Password?" option in the app to reset your password. Follow the prompts to recover your account.

9. Profile and Messages Access: Once logged in, if you still cannot see your profile or messages, navigate to the Me icon located at the bottom of the screen to access your profile settings. Check if any permissions need to be adjusted or if you need to set up your profile again (Learn more).

10. Contact Support: If these steps do not resolve the issue, consider reaching out to FET Support for personalized assistance. They may be able to help you with account-specific concerns or technical difficulties.

11. Monitor for Similar Issues: Sometimes larger issues may be server-based, impacting multiple users. It may help to check community forums or FET’s support site for any announcements regarding outages or similar issues.

Following through these steps will help restore access to your profile and messages on the FET app. If problems persist, detailed support from FET is recommended. - learn more

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