Hi! I understand you're having trouble registering and adding a card in the MyCardWallet app, and it sounds like you're stuck on a screen with a big spinning circle, is that right? Could you tell me a bit more—are you experiencing this issue right after starting the registration, or does it happen specifically when trying to add a card? Also, have you been able to add cards before on this device, or is this your first time? Any details will help me guide you better.

I have registered plenty of cards on this device..it happens right from the start o can't even register it by qr code or tap pay

Thanks for the extra info! Since you’ve successfully added cards before on this device but now the MyCardWallet app stalls on the big spinning circle when trying to register cards via QR code or tap pay, let’s try a few targeted steps to get this working again on your Android 10 device with WebKit browser:

1. Check your internet connection: Make sure your device is on a stable Wi-Fi or has good mobile data. Sometimes slow or intermittent connections can cause these loading issues.

2. Clear app cache and data:
- Go to your Android Settings > Apps > MyCardWallet.
- Tap “Storage & cache” then choose “Clear cache” first.
- If that doesn’t fix it, try “Clear storage” or “Clear data” (note: this will log you out, so keep your login details handy).

3. Update the app: Confirm you have the latest version of MyCardWallet from the Google Play Store, as older versions sometimes have bugs that are fixed in updates.

4. Restart your device: Sometimes a fresh reboot clears out stuck processes that may interfere with QR scanning or tap to pay.

5. Check app permissions: Ensure the app has permission to access your camera (for QR codes) and NFC (for tap pay).
- Settings > Apps > MyCardWallet > Permissions.

6. Try manual entry: If scanning QR or tap pay still doesn’t work, try manually entering the card info.

7. Disable battery optimization for the app: On some Android versions, aggressive battery saving can block background processes:
- Settings > Battery > Battery optimization > Find MyCardWallet > Select “Don’t optimize”.

If after all these steps it still shows the spinning circle, there could be a backend server issue or account-specific problem. In that case, let me know, and I can help escalate or check server status for you.

Please try these and tell me how it goes! I’m here to assist further. Are you comfortable with these steps?

Cannot register for add card to shit...nothing oys a big circle

Thanks for sharing the details again. Since your MyCardWallet app is stuck on the loading circle right from the start when trying to add or register cards—even though you’ve done it successfully before—here’s what I'd recommend based on common solutions for similar reports:

1. Update the app: Make sure you have the latest MyCardWallet app from Google Play. Sometimes older versions cause issues like freezing or loading loops.

2. Clear cache and data: Since it’s stuck loading right away, clearing app data can help reset anything corrupted:
- Go to Android Settings > Apps > MyCardWallet > Storage > Clear Cache and then Clear Data.
- You’ll need to log in again after this.

3. Check network connectivity: Verify your internet is stable. Sometimes connection drops cause the app to hang on loading screens.

4. Disable battery optimizations for MyCardWallet: Some aggressive battery saver settings interfere with app background processes.

5. Try reinstalling: Uninstall the app completely, then reinstall from the Play Store.

If these steps don’t work, there might be a temporary backend issue with MyCardWallet servers or an account-specific problem.

Also, it’s good to check if the app permissions are intact, especially for camera (for QR code scanning) and NFC (for tap pay), as without these the app might stall.

If you'd like, I can help you check if there are known outages or contact support on your behalf to escalate this issue.

Please try these steps and let me know how it goes! Are you comfortable proceeding with these now?

Here is a helpful link from their official site to get started with eGift cards, which might guide you as well: My Card Wallet 1

I did the app and changed the permissions to allow everythimg..changed the battery setting and cleared the data etc

Reopened the app and.oy.looked like it was gonna go to a saved card but.looped back.to add a card ..I tries qr code and holding my phone up to the card,which makes no.sense at all

Thanks for the detailed explanation. Since you’ve already cleared data, adjusted permissions, disabled battery optimization, and the app loops back to “Add a Card” without recognizing saved cards or properly scanning the QR code, it sounds like this could be a deeper app glitch or possibly an account-related backend issue.

Here are a few things we can try next:

1. Try logging out and logging back in: If you haven't already, sometimes refreshing your account session can break a stuck loop.

2. Use manual card entry: Since QR scan and tap pay aren’t working, try entering the card details manually as a workaround.

3. Check for known server outages: Sometimes, backend server problems with MyCardWallet cause card info retrieval and QR functions to break. Unfortunately, I don’t see any official outage notices right now, but if the problem persists after an hour or so, it’s likely on their end.

4. Try on a different device or platform: If possible, try installing the app on another phone or accessing your cards via the MyCardWallet website to see if saved cards appear there. This helps isolate if the issue is device-specific.

5. Contact MyCardWallet support: Given the looping behavior you describe, your account or card data might be affected. You can reach their customer support for personalized help—they may have tools to reset or fix your account behind the scenes. One place to start is their official website: mycardwallet.com 1.

6. Alternative card wallet apps: If you need immediate card access, check if your card issuer supports other wallet apps like Google Wallet on Android.

Since you’re on Android 10 and using a WebKit browser environment, sometimes app and browser cache conflicts can cause loading loops as well. Clearing your browser’s cache or trying a different browser to access online card details can help temporarily.

Let me know if you'd like help drafting a message to support or if you want me to check further specific troubleshooting steps for your device. Are you okay with trying the manual entry and checking the website while you consider contacting support?