[Atlas] TRY TO GO TO APP & THEY ASK ME TO SIGN IN(WHICH I NEVER DID BEFORE) CHG PASSWORD & THEY tell me wrong

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ELLEN M LENNON
1 year ago In Atlas
TRY TO GO TO APP & THEY ASK ME TO SIGN IN(WHICH I NEVER DID BEFORE) CHG PASSWORD & THEY tell me wrong

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Hi there! It sounds like you're having trouble logging into the Atlas app, especially since you've never created an account before. Let's work through this together.

First, can you confirm if you have received any sort of email from Atlas regarding account creation or any related communications? Sometimes accounts may be created automatically if a service links to an email provided for registration.

If there isn't an account that you recognize, you might want to try resetting the password. Here’s how to do that:

1. Go to the login page of the Atlas app.
2. Look for the “Forgot Password?” link and click on it.
3. Enter the email address you believe is associated with the account.
4. Check your email for a password reset link. Make sure to check your spam or junk folder too!
5. Follow the instructions in the email to reset your password.

If it still says the password is wrong after you've reset it, there might be an issue with the email you are using or it could be tied to a different account. Please ensure you're using the same email you tried earlier for the reset.

If you continue to face difficulties logging in, you might need to contact support at [email protected] for further assistance. They can provide more specialized help with account-related issues.

Let me know if you need more guidance, or if that resolves the issue! Are you satisfied with the solution I provided?

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