Hi! It sounds like your Daily Mail app on your Kindle running Android 5.1.1 keeps crashing and sending you back to the home screen when you try to open it. Let’s try to get this fixed for you.

First, just to confirm, does the Daily Mail app crash immediately upon opening, or does it open for a moment before going back to the home screen? Also, have you tried any troubleshooting steps already like restarting your device or force closing the app?

In the meantime, here are some simple steps to start with:

1. Force Stop and Clear Cache
Go to your Kindle’s Settings > Apps > Daily Mail. Tap Force Stop to close the app completely. Then tap Storage and choose Clear Cache. This removes temporary files that might cause crashes without deleting your data.

2. Clear App Data
If clearing the cache doesn’t help, in the same Storage menu, tap Clear Data. This resets the app to its original state but may require you to log in again.

3. Restart Your Device
Sometimes a fresh reboot helps clear system glitches affecting apps.

4. Update the App
Make sure the Daily Mail app is updated to its latest version compatible with your Kindle’s Android 5.1.1, as updates often fix bugs.

If after these steps the app still crashes, it could be due to compatibility issues with your older Android version or corrupted app files, and uninstalling and reinstalling the app might help.

Would you like me to guide you on how to uninstall and reinstall the app, or have you tried that already? Also, let me know if the problem started after a particular update or change.

Looking forward to your reply to help get your app working smoothly!

My mail app keeps going back to home screen when I click on it

Thanks for letting me know the issue again. To make sure I'm helping you best—does the Daily Mail app crash immediately the moment you tap on it, or does it open briefly before going back to the home screen?

Since that behavior matches common app crashes, here’s what I recommend based on similar reported cases:

1. Clear cache and app data:
Go to your Kindle’s Settings > Apps > Daily Mail. Tap Force Stop, then go to Storage and tap Clear Cache. If that doesn’t help, tap Clear Data (this will reset the app, so you may need to log in again). This is often effective in fixing crashes caused by corrupted temporary files1.

2. Restart your Kindle:
A quick restart can clear up minor system hiccups affecting apps.

3. Update or Reinstall the app:
Make sure the Daily Mail app is updated to the latest version compatible with your device. If it’s up to date and still crashes, try uninstalling and reinstalling the app to refresh all files. This method has helped other users with similar issues3.

Given your device runs Android 5.1.1, apps sometimes have compatibility problems with older OS versions. If reinstalling doesn't resolve the issue, the app might not be fully supported on that system.

Could you try these steps and let me know what happens? If the problem persists, I can help explore further options or check if there are any known outages affecting the service.