Hi! Sorry to hear you're not receiving the password reset email from Gaia GPS. Let's work through it together.

First, just to confirm, when you requested the reset, did you double-check your email inbox, including the spam or junk folder? Sometimes our emails, which come from [email protected], can land there1.

If you’ve checked that and still no luck, here’s what you can try on your Mac running OS X 10.15.7:

1. Verify the email address entered during reset: Make sure you entered the exact email linked to your Gaia GPS account. A small typo could prevent the email from being delivered.
2. Add [email protected] to your email contacts or whitelist: This helps prevent your email provider from filtering out the reset email.
3. Try requesting the reset email again using a different browser: Sometimes browser settings or extensions can interfere with form submissions. Safari or Chrome are good options on your Mac.
4. Check your email provider’s server status: Occasionally, email providers experience delays.
5. Look for possible email filters or rules: If you have any mail rules/filtering set up, they might be moving the reset email elsewhere or deleting it.
6. Try from the Gaia GPS website directly: Go to https://www.gaiagps.com/user/password/reset/ and enter your email to request the reset email2.

If after these steps you still don’t receive the email, it could be an issue on Gaia GPS’s end or with your specific account. In that case, please let me know, and I can assist you with contacting their support team for a manual reset or further help6.

Does any of this sound like something you haven’t tried yet? Let me know what you’ve already done, and we can keep digging from there!