[Libby, the library app] Everything I select book/audio says sample.Tried dozens of titles,even ones I already read.

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Ellen
9 months ago In Libby, the library app
Everything I select book/audio says sample.Tried dozens of titles,even ones I already read.

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Emily Roberts

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9 months ago

Hi! I understand you're selecting books or audiobooks in your Libby app, but they only show as samples—even for titles you've already read. That definitely sounds confusing. Just to get a clearer picture, when you borrow or check out a title, after selecting it, do you see any option to "Borrow" or "Download," or does it only give you "Sample" as the choice? Also, are you connected to the internet while trying to access these titles?

Meanwhile, here's what typically causes this and some initial things we can try:

1. Borrowing Issue or Bug: Sometimes, Libby experiences a glitch where borrowed titles mistakenly show as samples. This has happened to other users, and a fix is usually in progress.

2. Refresh Your Library: To ensure all titles update correctly, try refreshing your library in the app. You can do this by pulling down on the main library screen (like a swipe down gesture), which forces the app to sync your content.

3. Check Your Loans: On Libby, go to your Shelf and verify if the titles show as "Borrowed" or simply "Sample." If they are samples, they won't be fully accessible.

4. Sign Out and Back In: Sometimes, account syncing can halt. Signing out of Libby and signing back in may resolve any account glitches.

5. Update the App: Make sure you have the latest version of Libby installed. Older versions may encounter bugs fixed in newer updates.

Would you be able to try refreshing your library first and then check if the problem persists with both new and previously read titles? Also, if you have tried that already, let me know, and we can explore other steps like clearing cache or reinstalling the app.

If this continues, there might be an ongoing bug affecting borrowed titles turning into samples only, as reported by other users.1

Let me know what you see after trying these initial steps!

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