Hi! I understand you're having trouble logging into the Five Surveys app or through a browser on your WebKit-based device running Android 11. Let's work together to get this sorted out.

First, can you tell me if you're seeing any specific error messages when you try to log in? Also, are you unable to log in on both the app and browser, or just one of them? Knowing this will help me pinpoint the issue better.

In the meantime, here are some step-by-step suggestions you can try:

1. Check Internet Connection: Make sure your device has a stable internet connection, preferably Wi-Fi or good mobile data coverage.

2. Clear Cache and Data:
- For the app: Go to Settings > Apps > Five Surveys > Storage > Clear Cache and Clear Data.
- For browser: In your WebKit browser, clear browsing data including cookies and cache.

3. Update the App: If you are using the Five Surveys app, check if there is an update available through your app store. Running an outdated app version can cause login problems.

4. Restart Your Device: Sometimes a simple reboot of your Android device can resolve glitches affecting apps and browsers.

5. Verify Credentials: Double-check your username/email and password to make sure they’re correct. If necessary, use the “Forgot Password” option to reset your password.

6. Try a Different Browser: Since your browser is WebKit-based, try downloading Chrome or Firefox on your Android device and attempt logging in there.

If none of these work, it could be an issue with Five Surveys’ servers or your account specifically. I will also note that some users have reported technical errors or account holds causing login trouble1 9.

Would you like me to look further into potential outages or account restrictions for you? Also, please tell me if you’ve already tried any of these steps or anything else.

Looking forward to helping you get back in!

Hi. I can log in on either device with the app or browser. No error message. I put in my email and nothing comes up to put in my password

Thanks for the details! So when you enter your email on the Five Surveys login screen, the password field doesn't appear at all, and you can't proceed to input your password—is that right? That’s an unusual behavior both on the app and browser.

Let’s try these steps to diagnose and possibly fix it:

1. Refresh the Login Page/App:
- On the browser, try pulling down to refresh the page or close the tab and open a new one to the login URL: https://www.fivesurveys.com/en-us/login
- On the app, force close it completely and relaunch.

2. Clear Cookies and Cache (Browser):
Since password fields sometimes rely on cookies or scripts, clearing them can help: Settings > Privacy > Clear browsing data (cookies & cache).

3. Check Autofill or Keyboard Settings:
Sometimes an autofill feature or keyboard can interfere. Try disabling autofill temporarily and use a different keyboard app if you can, then try again.

4. Try Another Browser:
Your default WebKit browser might have a rendering or compatibility issue. Try logging in through Chrome or Firefox available for Android.

5. App Update/Reinstall:
Ensure the app is the latest version. If yes, try uninstalling and reinstalling it to clear any stuck states.

6. Look for Known Issues:
I found some recent user reports in forums mentioning login oddities but no official fix yet.1

If none of these help, it could be a glitch on their side or your account could have an issue causing the login UI to fail loading fully. I can escalate this to the Five Surveys technical team or advise you to contact them directly via their contact page: https://www.fivesurveys.com/contact.

Please give these a try and let me know how it goes! Are you satisfied with the troubleshooting so far?

Why can't I input my password on Five Surveys app login?