Hi there! I see you're having trouble claiming your $5 reward on the Five Surveys app—it just spins and doesn't update your balance. Let's work through this together to get it sorted.

First, just to clarify a couple of things for me:
- Are you connected to a stable internet connection (Wi-Fi or cellular data)?
- Have you tried closing and reopening the app or restarting your iPhone to see if that helps?
- Is your app updated to the latest version available on the App Store?

If you haven’t tried those yet, here’s a simple step-by-step to start:
1. Check your internet connection. Make sure it’s stable.
2. Force close the Five Surveys app: Swipe up from the bottom (or double-click the Home button if you have one) and swipe the app away.
3. Restart your iPhone: This can clear temporary glitches.
4. Reopen the app and try claiming your reward again.

If the spinning persists:
5. Logout and log back in to your Five Surveys account within the app.
6. Check your email inbox including spam/junk folders to see if a confirmation or reward notification was sent, as sometimes the app triggers an email verification step.

Since you mentioned your iOS version is 18.7 (a pretty new one), sometimes newer OS versions can introduce unexpected app behavior. If none of the above helps, it might be an issue on Five Surveys’ backend or with your account eligibility.

In that case, I would recommend:
- Visiting the Five Surveys contact page and submitting a support ticket here: https://www.fivesurveys.com/contact/
- Provide them with your account email, device details, and a description of the problem.

Many users have reported similar issues where rewards don’t claim immediately, and support can manually verify and credit your balance if needed2 1.

Would you like me to guide you through any of these steps right now or help draft a message for support? Let me know!