Hi there! I see that your Bubble Witch 3 Saga app on your Kindle (Android 9) freezes when you tap for a new home at the end of a level. I'd like to help you get through this smoothly.

To start, could you tell me if this happens every time you reach that point, or just occasionally? Also, have you tried any steps like closing and reopening the app or restarting your Kindle?

In the meantime, here’s a step-by-step approach to try:

1. Close and Restart the Game: Double-tap the home button or use the app switcher to fully close Bubble Witch 3 Saga, then open it again to see if the issue persists.

2. Restart Your Kindle: Sometimes a fresh device reboot clears up temporary glitches.

3. Clear the App Cache: On your Kindle, go to Settings > Apps > Bubble Witch 3 Saga > Storage, then tap "Clear Cache." This won’t delete your game progress, just temporary files that could cause freezing.

4. Check for Updates: Make sure both your Bubble Witch 3 Saga app and your Kindle OS are updated to the latest versions available.

5. Free Up Storage: Ensure your device has enough free storage space, as low storage can cause performance issues.

6. Reinstall the App: If none of the above work and you don’t mind re-downloading, uninstall and reinstall Bubble Witch 3 Saga. Note: Make sure your game progress is connected to Facebook or King account to avoid losing it before uninstalling.

If you have tried these or the problem still occurs, please let me know. We can then look into more advanced troubleshooting or check if there are any known server issues.

Are you comfortable trying these steps? If so, let me know how it goes!