[Murphy Drive Rewards] Not finding my local Murphys

J
James
7 months ago In Murphy Drive Rewards
Not finding my local Murphys

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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7 months ago

Hi! I understand you're having trouble finding your local Murphy locations using the Murphy Drive Rewards app on your Android device. Let's get this sorted out together.

First, to help me better assist you:
- Are you seeing any error messages when you try to find nearby Murphy stores?
- Have you checked if your phone’s location services (GPS) are enabled and allowed for the app?
- Is your phone connected to the internet via Wi-Fi or mobile data while searching?

Meanwhile, here are some simple steps you can try to resolve location finding issues within the Murphy Drive Rewards app on Android 10:

1. Enable Location Services:
- Go to your phone’s Settings > Location. Make sure Location is turned ON.
- Then go to Apps > Murphy Drive Rewards > Permissions, and confirm Location permission is granted.

2. Check Internet Connection:
- Ensure your device has a stable internet connection, preferably Wi-Fi or strong mobile data.

3. Restart the App:
- Close the app completely (use the recent apps button and swipe it away).
- Relaunch the app and try searching for nearby locations again.

4. Clear App Cache:
- Go to Settings > Apps > Murphy Drive Rewards > Storage > Clear Cache. This can help remove any temporary files that might affect the app’s performance.

5. Update the App:
- Check Google Play Store if there's an update available for Murphy Drive Rewards and update it.

If after these steps it still doesn’t locate nearby Murphys, please let me know. We can then look into deeper settings or possible server-related issues. Your ability to find nearby stores is important to us!

Are you able to try these steps and tell me what happens?

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