[Murphy Drive Rewards] Can't login i tried to use some of my points won't let me login

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Gale Hurst
3 months ago In Murphy Drive Rewards
Can't login i tried to use some of my points won't let me login

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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3 months ago

Hi there! I understand you're having trouble logging into the Murphy Drive Rewards app and using your points. Let’s get this sorted out together.

First, could you let me know if you see any specific error messages when you try to log in? Also, have you been able to log in successfully before, or is this your first time? And are you trying to use your points through the app directly or another way?

In the meantime, here are some initial steps you can try that often fix login and points usage issues on Android devices:

1. Clear Cache and Data for the App:
- Go to your phone’s Settings > Apps & Notifications > find Murphy Drive Rewards.
- Tap Storage & cache, then tap Clear Cache and Clear Storage/Data.
This resets the app without uninstalling it, which often resolves minor glitches.

2. Update or Reinstall the App:
- Visit the Google Play Store and check if there’s an update available. If there is, install it.
- If the app is up to date or updating doesn’t help, try uninstalling and reinstalling the app.

3. Check Your Internet Connection:
- Make sure you're connected to a stable network, as connection issues can prevent login or point usage.

4. Verify Login Credentials:
- Double-check your username and password. If needed, try resetting your password from the app or website.

5. Date & Time Settings:
- Go to Settings > System > Date & time and make sure it's set to automatic. Incorrect time settings can cause login failures.

An additional note: if you’re trying to use the Walmart+ fuel discount, Murphy Drive Rewards points cannot be earned or redeemed on fuel purchases at the same time, which might affect point usage4.

If these steps don’t work, please let me know exactly what you see when you try to log in and use points so I can guide you further or check if there’s a server issue on our side.

Are you satisfied with this starting point for troubleshooting?

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