Hi! I understand your Bose app is having trouble recognizing your product and connecting it to Wi-Fi, and you’re sure it’s not an issue with your Wi-Fi network. Let’s work through this carefully.

First, to help me better assist, could you tell me which Bose product you are trying to connect? Also, have you been able to connect this device to Wi-Fi or the app successfully before, or is this the first time you are setting it up?

Meanwhile, here are some good initial steps to try that address connection and recognition issues on Android devices running version 10:

1. Bluetooth and Proximity: Make sure Bluetooth is turned on your Android device, as the app uses Bluetooth to identify and connect to your Bose product. Also, keep your phone very close to the Bose product during setup.

2. Wi-Fi Reset on Your Phone: Turn off Wi-Fi on your phone completely, wait about 20 seconds, then turn it back on. This can refresh your network list and help connection.

3. Check Product’s Wi-Fi Indicator: Look at your Bose product’s Wi-Fi indicator light—make sure it’s on or blinking as expected during setup. If it’s off, the product may not be in setup mode.

4. Restart Your Bose Product: Power it off fully, wait 10 seconds, then power back on.

5. Restart Your Phone: Sometimes a quick reboot of your Android device can clear temporary glitches.

6. Ensure Both Devices Use Same Network: Confirm your phone is connected to the Wi-Fi network you want your Bose product to join. Sometimes the app won’t detect the device if they’re on different networks.

If you have already tried all these and still face issues, we can move on to advanced steps like resetting the Bose device’s network settings or reinstalling the Bose app to clear any corrupted data.

Let me know what you’ve already tried and your Bose product model. I’m here to help!