Hi there! I understand you're having trouble with the Princess Cruises app not loading your stateroom information. To get started, could you tell me if you see any error messages or if the app just fails to show the stateroom info? Also, have you tried any steps yourself so far, like logging out or reinstalling the app?

Meanwhile, I can guide you through some common steps that usually help:

1. Log Out and Access Booking Differently
Sometimes the app doesn’t properly recognize the booking if you log in with your regular account. Try logging out and then use the option that says "Access Your Booking Without Registering." You will need to enter your name, birthdate, and booking number to access your booking details, including your stateroom info.

2. Clear Cache and Restart the App
On your Windows device using the WebKit browser, clear your browser cache or if you're using the app, close it completely and restart it.

3. Update or Reinstall the App
Make sure the app is updated to the latest version. If it's still not working, uninstall and reinstall the app. This can clear any corrupted files or glitches.

4. Try Accessing Via Browser
Since your OS is Windows 10 and browser is WebKit-based, try logging into your booking on the Princess Cruises website instead of the app to see if the stateroom info shows up there.

If you have tried any of these, please let me know which ones so I don’t repeat, and we can go deeper into troubleshooting or explore account-specific issues.

Are you comfortable trying these now? I’m here to walk you through each step carefully!