If you're experiencing an issue where the Princess Cruises app isn't loading the contract of residence (or passage contract) during check-in, you are not alone—these kinds of technical glitches are a recurring problem for some users of the Princess Cruises app457. Here’s what you should know and steps you can take:

Common Issues and User Experiences:
- Some users report being unable to complete the check-in because the passage contract doesn't load or there's no option to check the box to acknowledge reading it5.
- Others experience general glitches—such as server errors, booking numbers not being recognized, or certain steps in the app not registering as complete even when all information has been entered47.
- According to user forums, even when all steps appear to be completed, the check-in may still not show as finalized for some guests; Princess support staff have sometimes confirmed that nothing is missing despite the incomplete status7.

Troubleshooting Steps:
1. Update the App: Make sure you are using the latest version of the Princess Cruises app. Updates often fix bugs and improve compatibility1.
2. Clear App Cache / Data: On iOS, go to Settings > General > iPhone Storage, find the Princess Cruises app, and select Offload App or delete and reinstall1. On Android, clear the cache through Settings > Apps > Princess Cruises > Storage.
3. Try the Web Version: If the app continues to malfunction, use the web version of the Princess check-in portal, which is recommended as an alternative for these types of issues3.
4. Wait and Retry: For some, access to certain contract documents may only become available closer to the sailing date, so it may be worth waiting and trying again after a day or two5.
5. Contact Support: If the app remains unresponsive or incomplete, contact Princess Cruises support. They may be able to confirm your check-in status or advise you if any documentation is actually missing47.

What to Do if the Issue Persists Before Sailing:
- If you cannot complete check-in through the app or website, bring all necessary travel documents (including your passport and booking confirmation) to the port. According to reports, Princess Cruises staff at the port can help you finalize check-in manually, and this is a known issue that doesn't typically prevent boarding if you have your documents67.

In summary:
This is a known technical issue with the Princess Cruises app affecting some users’ ability to load or acknowledge the contract of residence/passage contract. Try updating or reinstalling the app, using the web version, and, if the issue isn’t resolved, arrive at the port with your essential documents—Princess staff can assist you in person if digital check-in fails137.