Hi there! I understand your husband is having trouble getting his profile to load on the Princess Cruises app. Let's work through this together.

To get started, could you please let me know:
- Has he already created his own account on the app, or is he trying to use the same account/email as you?
- What exactly happens when he tries to load his profile? Any error messages or does the app just not respond?
- Has he tried logging out and back in or reinstalling the app yet?

Meanwhile, here’s a useful approach based on common issues:
1. Make sure your husband has downloaded the latest version of the Princess Cruises app from the Google Play Store for his Android 10 device.
2. It’s best for him to have his own individual account tied to his Captains Club number if he has one, rather than sharing the same login as you.
3. If he’s logged in but can’t see his booking or profile, try logging out and then logging in using his booking number instead of just the email/password.
4. If that doesn’t work, uninstall the app and reinstall it to clear any corrupted data.
5. Double-check his profile details on the Princess Cruises website with the same credentials to confirm everything is correctly registered.

If none of these work, sometimes a call to Princess Cruises support can help verify the booking and correct any backend issues with the account. I can guide you with that number if needed.

Let me know what you’ve tried so far or if you want me to walk you through these steps!

He is creating an acct in his name, his email but the app shows my email and doesn't recognize our booking number

Thanks for explaining that! So your husband is creating an account using his own email, but the app keeps showing your email and the booking number isn't recognized on his profile. This kind of mismatch happens when the booking is originally linked to one email address, usually the one used when the cruise was booked, while the app is trying to use a different email during login.

Here’s what I recommend to resolve this:

1. Log out of the app on his device completely to reset the session.

2. Instead of logging in normally, use the option “Access Your Booking Without Registering” on the login screen. This allows entering the booking number along with the guest's name and birthdate without requiring an account email match. This step can sometimes bypass the email mismatch issue.

3. If that works and the booking is visible, you can then create an account using the exact same email that is tied to that booking (likely the email on the original reservation).

4. If you want him to have his own separate profile/email, you will need to contact Princess Cruises Reservations or your travel advisor and ask them to update the email address linked to the booking to your husband’s email. This ensures the booking is attached to his email in the system, so the app recognizes it correctly.

5. Also, verify the booking number carefully to confirm there are no typos or extra spaces when entering.

If after trying these steps the booking still won’t show, you can call Princess Cruises customer support at 1-800-774-6237, choose option 2, then 1 for App or booking issues—they have a dedicated team to help with app/booking mismatches.

I hope this helps get your husband’s profile and booking properly linked! Would you like me to guide you through the “Access Your Booking Without Registering” step on his app? Or assist further with contacting support?

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