Hi there! I understand that you’re having trouble with the Princess Cruises app not saving your phone number when you enter it. Let’s get to the bottom of this together.

To clarify, when you type your phone number into the app and try to save it, the number disappears or doesn’t get saved at all? Are you seeing any error messages, or does it just not keep the number after you leave the entry field? Also, is this happening only with your phone number, or other details as well?

Meanwhile, here are some steps you can try that have worked for some users facing a similar problem:

1. Make sure your app is updated: Sometimes app glitches can be fixed by updating to the latest version available from the App Store.

2. Log out and log back in: Try logging out of the app completely and then log back in to refresh your session.

3. Clear app cache or reinstall the app: Since you’re on macOS 10.15.7, I assume you’re running the app on an iPhone or iPad paired with your Mac, but if you are using the macOS app or a browser, try uninstalling and reinstalling the app, or clearing browser cache if using the website.

4. Try saving your phone number via the Princess Cruises website: Login on their website to update your profile information. This sometimes syncs better with the app.

5. Restart your device: Restarting your iPhone or iPad may help clear any temporary glitches.

If these steps don’t resolve the issue, there is a known glitch in the Princess Cruises app where the phone number won’t save properly. According to reports, the technical team is aware and working on a fix. In the meantime, you might have better luck contacting Princess Cruises support directly by phone or chat to have them enter your phone number into your profile manually.

Would you like me to guide you through any of these steps, or do you want help reaching out to support to have them update it for you? Let me know what works best!