Hi! I understand you're having trouble loading your stateroom information on the Princess Cruises app or website even after clearing the cache and restarting your laptop. Let’s see if we can get this sorted out together.

Since you've already cleared cache and restarted your laptop, the next step I recommend is uninstalling the Princess Cruises app entirely and then reinstalling it. Sometimes, app files may become corrupted or outdated, so a fresh reinstall can clear up these issues.

Here’s a step-by-step process for you on your Windows system:

1. Uninstall the Princess Cruises app:
- Open the Start Menu and go to Settings > Apps.
- Find the Princess Cruises app in the list.
- Click it and select Uninstall.

2. Restart your laptop again to ensure any lingering files are cleared.

3. Reinstall the Princess Cruises app from the official source.

4. Once reinstalled, open the app and try to log in and access your stateroom information.

If you are accessing the info via a web browser instead of the app, it’s possible the website might be undergoing maintenance or updates affecting your stateroom display. Trying a different browser or checking back later might help in that case.

If the problem persists after reinstalling, can you tell me whether this is on the app, the website, or both? Also, are you seeing any error messages or does it just load indefinitely? That will help me guide you further.

Meanwhile, uninstalling and reinstalling has helped many users resolve similar loading issues recently1 5.

Let me know how it goes! Are you satisfied with this solution so far?

I only use website via princess.com. The issue of not loading has been going on for a while now

Thank you for clarifying that you're accessing your stateroom info via the Princess Cruises website on princess.com and that this loading issue has been ongoing for a while. That definitely helps narrow things down.

From what I’ve seen recently, there have been widespread reports of issues with the Princess Cruises website not loading properly or showing technical difficulties screens. Other users have experienced similar problems consistently over the last several months, sometimes related to login troubles or site instability1 2.

Here are some specific steps you can try next, tailored for your Windows 10 setup with WebKit browser:

1. Try a Different Browser: Since WebKit-based browsers can sometimes have quirks with certain sites, trying Chrome, Firefox, or Edge could give a clearer picture if the problem is browser-specific.

2. Disable VPN or Proxy: If you use a VPN or proxy, it can sometimes interfere with website loading or content display. Try disabling those temporarily.

3. Check Your Internet Connection: Ensure your network doesn't block certain site resources or scripts by testing on another network or device if possible.

4. Login Troubleshoot: Log out completely from the website, then clear cookies (not just cache) to remove any stuck data that might cause login/session issues, and log back in.

5. Review for Website Maintenance: Occasionally, the site may be down for updates. Checking Princess Cruises social media or the Cruise Critic forums for status updates can help confirm.

If none of these improve the loading, the issue may stem from the website’s backend system or server side, which would require their technical team to resolve.

You can also contact Princess Cruises customer support directly via their Live Chat or phone at 1-800-PRINCESS (1-800-774-6237) for assistance or report the issue7.

Would you like me to guide you through trying these troubleshooting steps, or would you prefer help contacting customer support? Let me know how you'd like to proceed!

Are you satisfied with this direction so far?