[Aiwit] Forgot.My password will not let me log in or when I go to re send the code.I put it in, and it does Forgot.My password will not let me log in or when

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Teresa
6 months ago In Aiwit
Forgot.My password will not let me log in or when I go to re send the code.I put it in, and it does Forgot.My password will not let me log in or when

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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6 months ago

Hi there! I understand you're having trouble logging into the Aiwit app because you forgot your password, and the resend code feature isn't working when you try to reset it. Let's see if we can get this sorted out.

First, a couple of questions to clarify:
1. When you try to get the reset code, do you receive any email at all?
2. Have you checked your email's spam or junk folder for the reset message?
3. Are you sure you're entering the correct registered email address tied to your Aiwit account?

While you check those, here’s a step-by-step approach to troubleshoot the issue:

1. Check Email Address and Folders
Confirm that the email you enter is exactly the one you used to register the Aiwit app. Then look inside your spam/junk folder to see if the reset code or reset link ended up there.

2. Try Resending the Code
Sometimes there can be a delay or a hiccup in the process. Wait a few minutes and try to resend the code from the app again.

3. Check Network Connection
Make sure your device has a stable internet connection. Weak connectivity can prevent the app from communicating with the server to send codes.

4. Clear App Cache (on your Android 10 device using WebKit browser)
- Go to Settings > Apps > Aiwit
- Tap Storage > Clear Cache
After that, try the 'Forgot Password' process again.

5. Update or Reinstall the App
Ensure your Aiwit app is updated to the latest version. If it is, try uninstalling and reinstalling it to clear any possible software bugs affecting login.

6. Use the 'Forgot Password' feature properly
Open the app, tap "Forgot Password," enter your email address, then follow the prompt to get the reset code or link.

If none of these steps lead to receiving the reset code, it's possible there may be a temporary issue with the email service sending the codes, or your account could have some other issue.

As a last step, you might want to reach out to Aiwit support directly via their official website or Facebook user group for specific account assistance as they can check backend status for your account.

Here's a helpful resource about this exact issue that also suggests checking spam folders and email correctness:
Fix Aiwit Camera Login: No Reset Email Received? - JustAnswer

Let me know what you find after the checks, and we can continue troubleshooting from there! Are you satisfied with this initial guidance?

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