Hi! I see you're having trouble logging into the Afterpay app on your Android device. Let's work through this together to get you back in.

First, could you tell me what exactly happens when you try to log in? For example, do you get an error message, does the app freeze, or does nothing happen? Also, have you tried any steps already like restarting the app or your device?

Meanwhile, here are some initial things we can check:

1. Internet connection: Make sure you have a stable internet connection. If you’re using Wi-Fi, try switching to mobile data, or vice versa, to rule out connectivity issues.

2. App version: Ensure your Afterpay app is up to date. Sometimes older versions can cause login issues.

3. Clear app cache: On Android, go to Settings > Apps > Afterpay > Storage, then clear the cache (not data, yet) and try logging in again.

4. Password reset: If you suspect your password might be the issue, try resetting it via the “Forgot Password” option.

5. Reinstall app: If none of the above work, uninstall the app and reinstall it from the Google Play Store.

Let me know what error or behavior you see when logging in, and if you’ve tried any of these steps already. That way, I can suggest the next best action for your Android OS, version 10.

Says not right password. So I fill out email to reset password,says don't know email. Restarted phone and still same problem

Thanks for the details. Since the app says your password is incorrect and then won’t recognize your email when trying to reset the password, that’s definitely unusual. Let’s dig into this carefully.

Here are some targeted steps given your situation on Android 10 with the WebKit browser environment:

1. Double-check email spelling: Make sure the email you enter exactly matches the one registered on your Afterpay account, including no extra spaces. Sometimes auto-correct or auto-fill can change letters subtly.

2. Try logging in on a web browser: Go to the Afterpay website on your device’s browser (not the app) and attempt logging in there with your email and password. This can help determine if the issue is app-specific or account-related.

3. Use the 'Forgot Password' on the website: If login fails, try resetting your password through the Afterpay website’s password reset page instead of the app. It sends verification to email or phone linked to your account.

4. Check email inbox and spam folder: When you request a password reset, confirm if any emails come through and look in the spam/junk folder just in case.

5. Account lockout possibility: If you or someone tried logging in repeatedly with wrong credentials, Afterpay could temporarily disable the account as a security step. This would cause login failures and password reset issues. In that case, you might need to get direct help from Afterpay support at [email protected] or through their official help links.

6. Clear app data (last resort): Since clearing just cache didn’t work, you could clear the app data via Android settings for Afterpay (Settings > Apps > Afterpay > Storage > Clear Data). Warning: This will remove any stored info, so you need to log in fully again.

7. Use a different device or network: Sometimes device or network quirks cause authentication problems. Trying to log in from another device or network might help isolate the issue.

If you want, I can guide you through any of these steps. Meanwhile, here’s a relevant Afterpay help article about login issues and password resets for more info: https://help.afterpay.com/hc/en-us/articles/218320463-Why-can-t-I-log-into-Afterpay 1.

Does any of this sound familiar or possible to try? I’m here to help step you through it.

Im going to try logging in on a different device and see what happens.my upstairs neighbor has hacked my phone and I believe he is preventing me from making purchases . If so I have to get the law involved

I understand how concerning this situation must be if you believe someone unauthorized might be interfering with your Afterpay account and device. Let’s focus on securing your Afterpay account right away to prevent any potential hacking or misuse.

Here are some important steps you can take to secure your Afterpay account:

1. Contact Afterpay immediately: Report your concerns about potential account compromise to Afterpay's support team as soon as possible. You can email them at [email protected] or use their help site to alert them. They can monitor suspicious activity and help secure your account.1

2. Change your Afterpay password: Pick a strong, unique password you haven’t used on other sites. Avoid simple or predictable passwords. Using a long passphrase is great. Don’t reuse your Afterpay password on any other platform.2

3. Enable Two-Factor Authentication (2FA) if available: This adds an extra layer of security by requiring a code sent to your phone or email to log in, making it harder for unauthorized access.8

4. Review account details: Check that your delivery address, payment methods, and contact info haven’t been changed without your knowledge. If you see anything suspicious, report it immediately.1

5. Secure your phone and email: Since you suspect hacking on your phone, ensure your device has a strong lock screen password or PIN, update the OS to the latest version, and avoid installing apps from untrusted sources. Also, change the passwords for your email and any financial accounts linked to Afterpay.

6. Consider professional help: If you believe your phone is compromised by a neighbor or unauthorized third party, it might be wise to consult a cybersecurity professional or local authorities to assess and remediate the situation.

7. Avoid public or unsecured Wi-Fi networks when accessing financial or sensitive apps to reduce the risk of interception.

If you want, I can help you step-by-step with changing your password or navigating Afterpay’s security settings. Your safety and control of your account are priority.

Are you satisfied with these security recommendations? Would you like assistance with any specific step?

Can you change my password

I can definitely guide you through changing your Afterpay password, but for security reasons, I can't change it on your behalf. Here’s a simple step-by-step way to reset your password directly through the app or website on your Android device:

1. Open the Afterpay app or go to the Afterpay website on your device’s browser.
2. On the login screen, tap or click “Forgot Password.”
3. Enter the email address linked to your Afterpay account.
4. After submitting, you’ll receive a verification code via email or phone number registered with your account.
5. Enter the verification code when prompted.
6. Set your new password — make sure it’s strong and something you haven’t used before.
7. Confirm the change and then log in with your new password.

If you want, here’s a detailed official guide from Afterpay that shows this process:
How to Reset Your Password - Afterpay Help 1

If you don’t receive the reset email, make sure to check your spam/junk folder or try again to ensure the email is entered exactly as registered.

Let me know if you need help stepping through this on your device! Are you satisfied with this solution?

Sorry we encounter a problem. When I put my email for forgot password

Thanks for letting me know about the "Sorry we encounter a problem" error when you try to reset your password. This issue can happen due to temporary server glitches or app-specific problems. Let’s try a few things to work around this on your Android 10 device:

1. Use the Afterpay website on your browser instead of the app to reset your password. Go to https://www.afterpay.com and click “Log In” then “Forgot Password.” Sometimes the app experiences temporary issues that don’t affect the website.

2. Clear the Afterpay app data completely:
- Go to Settings > Apps > Afterpay > Storage
- Tap “Clear Data” (this resets the app)
- Restart the app and try the reset password flow again.

3. Try from a different network: Switch from Wi-Fi to mobile data or vice versa. Sometimes network restrictions cause odd errors.

4. Check app updates: Make sure the Afterpay app is fully updated in Google Play Store. Older versions may have bugs.

5. Wait and try later: If this is a server-side issue, Afterpay’s team may be working on it. Trying again after some time often helps.

If none of these work, your account might be temporarily locked due to repeated attempts, or there could be a more specific problem that Afterpay’s support team needs to resolve for you.

I recommend contacting Afterpay support directly at [email protected] with details about the issue and your attempts so they can investigate further1.

Would you like help walking through any of these steps? Are you satisfied with this troubleshooting plan?

I did have biometric sign in. Use finger print. It worked fine to sign in then suddenly it says it was stopped and no longer can use

Thanks for sharing that your fingerprint sign-in suddenly stopped working on your Afterpay app. That can definitely be annoying, but there are a few things we can try to get it back up and running on your Android 10 device.

Here’s a step-by-step guide to fix your Afterpay fingerprint login issue:

1. Check Login Settings in Afterpay App:
- Open the Afterpay app and go to settings.
- Find "Login Settings" or "Biometric Login" options.
- See if fingerprint login is still enabled. Sometimes a toggle might have switched off.
- If it’s off, try toggling it on again.
- If it’s on, try turning it off, then back on again.2

2. Re-register fingerprints on your phone:
- On Android 10, go to Settings > Security > Fingerprint.
- Remove your saved fingerprints and add them again.
- Once updated, try using fingerprint login in the Afterpay app again.

3. Clear the Afterpay app cache and data:
- Navigate to Settings > Apps > Afterpay > Storage.
- Tap "Clear Cache" and then "Clear Data."
- Restart Afterpay and try logging in again, then set up fingerprint sign-in afresh.

4. Update or Reinstall the App:
- Make sure Afterpay app is the latest version from Google Play Store.
- If already updated, try uninstalling and reinstalling it to fix corrupted files that might be causing biometric issues.4

5. Check device system updates:
- Ensure your Android 10 device has the latest OS updates installed, since biometric features rely on system-level support.

6. Try logging in with email and password first:
- Sometimes the app disables biometric login after password changes or multiple failed attempts for security reasons. Logging in manually first can refresh this.

If after all this your fingerprint login still doesn't work, the issue might be more technical or account-specific, and contacting Afterpay support could be necessary.

Here’s the direct Afterpay guide that explains managing biometric login:
Manage Face ID or fingerprint use - Afterpay Help 2.

Would you like me to walk you through any of these steps? How does this plan sound?

It's not doing nothing

I see the fingerprint login isn’t responding at all and the other login attempts are also causing errors. Given this and the troubles you've described so far, it sounds like the app might be facing a deeper issue on your Android 10 device.

Here's a focused plan to get you back on track:

1. Uninstall and Reinstall Afterpay App
- Long press the Afterpay app icon and select uninstall.
- Restart your phone to clear any temporary glitches.
- Go to Google Play Store and reinstall the latest version of Afterpay.
- This often fixes corrupted files or stuck processes causing the app to freeze or biometric login to fail.[^1]

2. Confirm Your Account Info Before Re-Logging In
- After reinstalling, open the app and carefully enter your email and password (try logging in manually first).
- Avoid using biometric login initially until the account login is stable.

3. Update Your Android System
- Go to Settings > System > System Update and check if there’s an update available.
- Some biometric and security features work better with the latest Android patches.

4. Try Logging in via Web Browser
- As a temporary workaround, log into https://www.afterpay.com using your device browser.
- This allows access to your account even if the app is glitching.

If after these steps the app is still unresponsive or refuses to accept login credentials, this might be a broader technical issue or an account-specific block that only Afterpay support can resolve. In that case, contacting Afterpay at [email protected] with your situation will help them take a closer look.[2][3]

Here are some helpful resources for more troubleshooting:
- Why can’t I log into Afterpay?
- Android Device Troubleshooting - Afterpay Help

Let me know if you'd like me to guide you step-by-step through uninstalling and reinstalling, or anything else! Are you satisfied with this approach for now?

[^1]: https://www.justanswer.com/software/qp28x-can-t-open-afterpay-app-circle-going-round.html
[^2]: https://help.afterpay.com/hc/en-us/articles/218320463-Why-can-t-I-log-into-Afterpay
[^3]: https://help.afterpay.com/hc/en-us/articles/13036928744217-Android-Device-Troubleshooting

No ty but ty for your help and patience

Hey! It looks like you're looking for solutions when the Afterpay app is not working properly. Based on the common issues and fixes, here are some practical steps you can try on your Android 10 device using the WebKit browser:

1. Restart Your Device: Sometimes a simple restart clears temporary glitches affecting the app.

2. Update the Afterpay App: Make sure you have the latest app version from the Google Play Store to ensure compatibility and bug fixes.

3. Clear App Cache and Data: Go to Settings > Apps > Afterpay > Storage. Clear the cache first and if problems persist, clear data (note clearing data will require you to log in again).

4. Reinstall the App: Uninstall Afterpay, restart your phone, then reinstall the latest app version. This can fix corrupted files causing loading or login issues. Just make sure your account is linked to your email or phone number to avoid losing any info.7

5. Check Your Internet Connection: Switch between Wi-Fi and mobile data to rule out network problems.

6. Try Logging in via Web Browser: If the app isn’t cooperating, go to https://www.afterpay.com on your device’s browser to access your account directly.

7. Check for Android System Updates: Sometimes biometric and app functionality improve after your OS is up to date.

If the app still struggles after these, the issue might be more specific to your account or device environment. In that case, reaching out directly to Afterpay support at [email protected] would be the best next step.

Also, I found some helpful walkthroughs on YouTube that show fixing Afterpay app errors on Android that you might find useful:
- How To Fix Afterpay App Not Working
- Tutorial: Fix Afterpay App Not Working On Android

Would you like me to help you go through any of these steps? Are you satisfied with this solution?