Hi there! I’m Benjamin Carter, here to help you out. It sounds like you’re having trouble logging into Triple Tile on your Kindle device. To get a better idea, could you tell me a bit more about what happens when you try to log in? For example:

- Do you see any error messages? If yes, what do they say?
- Is the app loading but not accepting your credentials, or does it crash or freeze?
- Have you recently changed your password or account details?
- Are you connected to the internet?

Knowing these details will help me guide you step-by-step to fix this. Looking forward to your response!

Not loading fully and then kicks me out

Thanks for sharing that the app isn’t loading fully and then kicks you out on your Kindle with Android 11. Let's go step-by-step to get Triple Tile running smoothly again.

1. Restart Your Device
Sometimes a fresh start can clear temporary glitches. Hold down the power button on your Kindle and select “Restart” or “Power Off.” Turn it back on and try opening Triple Tile again.

2. Check Internet Connection
Ensure your Kindle is connected to a stable Wi-Fi network. Poor connectivity can cause apps to hang during loading.

3. Clear Triple Tile App Cache
Since you’re using Android 11, here’s how to clear the cache:
- Go to Settings > Apps & Notifications > See all apps
- Find and tap Triple Tile
- Tap Storage & cache
- Select Clear Cache (don’t clear data yet, as that may erase saved info)
Try launching the app after clearing the cache.

4. Update the App and Kindle OS
Make sure Triple Tile is updated to the latest version via the Amazon Appstore or wherever you downloaded it. Also, check for any Kindle system updates in Settings > Device Options > System Updates.

5. Free Up Storage Space
If your Kindle storage is nearly full, this can cause apps to misbehave. Check storage in Settings > Storage and remove unused apps or files if needed.

6. Reinstall Triple Tile
If the app continues to crash, uninstall it completely:
- Long press the app icon and select uninstall or go to Settings > Apps & Notifications > Triple Tile > Uninstall
- Then reinstall from your app store.

If after these steps Triple Tile still crashes or won’t load fully, it may be an issue with the app’s compatibility or a deeper software problem. In that case, I can help you escalate to our advanced support team or check if there’s a known bug affecting the Kindle version.

Please let me know what steps you’ve tried or if you want me to walk you through anything. We’ll get you back in the game! Are you okay with starting with these steps?