Hi! I understand that you’re playing Triple Tile and not receiving credits for solving puzzles. Let’s work together to get this sorted out.

First, could you tell me a bit more about what happens after you complete a puzzle? For instance:
- Does the game seem to freeze, crash, or restart?
- Are you connected to the internet while playing?
- Is this issue happening with every puzzle or only certain levels?

This info will help me guide you better.

Meanwhile, here are some basic steps you can try:
1. Make sure the game is fully updated. Sometimes older versions have bugs that affect awarding credits.
2. Close the app completely and restart it. That can reset any glitches causing the credit issue.
3. Check your internet connection. Credits often require online syncing, so a weak connection might block credit updates.
4. Clear the app cache (this won’t delete your progress but can fix stuck data):
- On Windows WebKit browser, clear browsing data/cache related to the game site in the browser settings.

If these don’t help, it might be an issue with the app’s backend tracking your progress correctly. Some players have reported the app hanging or not crediting after completing levels2.

Let me know what you’ve tried and what you observe next. Then we can dig deeper or I can guide you on contacting support if needed! Are you okay trying these so far?

sees to freeze after puzzle is solved. Does not go to ad

Thanks for the detail! It sounds like the app freezes right after you finish a puzzle and doesn’t proceed to show the ad, which is probably why you're not getting credit for completing the puzzle.

Here's what I'd suggest trying step-by-step for your Windows device on WebKit:

1. Force Restart the Browser
Close your WebKit browser completely to ensure the game session ends. Then reopen it and try playing again to see if the freeze persists.

2. Clear Browser Cache and Cookies for the Game Site
Sometimes cached data can cause hanging issues, especially with ads not loading properly. In WebKit on Windows:
- Go to the browser settings > Privacy & Security > Clear browsing data.
- Select cached images and cookies related to the game’s website.
- Clear them and reload the game.

3. Disable Any Browser Extensions or Ad Blockers Temporarily
Ad blockers or security extensions sometimes interfere with the game’s ad loading mechanism, causing freezes before ads appear. Temporarily disable these and test the game.

4. Check Your Internet Connection
Since ads require fetching online content, a weak or unstable connection might cause the app to freeze waiting for the ad. Ensure you have a stable connection.

5. Try Running the Game in a Different Browser
Since you're using WebKit on Windows, you could try running Triple Tile in a different browser like Chrome or Edge to see if the problem is browser-specific.

6. Update the Browser
Ensure your WebKit-based browser is up to date. Sometimes older versions have compatibility issues with interactive content like ads.

If these steps don’t fix the freezing and missing ads after puzzles, it could be a known issue in the app’s current version causing hangs after level completion, as other players have reported similar problems9 10. In that case, a full reinstall of the app or contacting support at [email protected] might be necessary to resolve the bug.

Would you like me to guide you through clearing cache or disabling extensions? Or have you tried any of these already?