Hi there! I understand that when you try to access the "spin a wheel" feature on your new Android tablet, it keeps asking you to log in even though you are already logged in. Let’s get this sorted out together.

To start, could you tell me if this issue happens only with the spin a wheel feature, or does it happen with other parts of the Daily Mail app or website as well? Also, are you logging in using an account, Google, or another method?

In the meantime, here are some common steps that can help resolve login recognition issues on Android tablets:

1. Clear the App Cache and Data
If you are using the Daily Mail app:
- Go to Settings > Apps > find and select Daily Mail.
- Tap Storage then Clear Cache.
- If that alone doesn’t help, tap Clear Data (note this will reset the app and you may need to log in again).

2. Check for App Updates
Sometimes, login issues happen if the app is out of date. Please open Google Play Store, search for Daily Mail, and update it if an update is available.

3. Verify Your Login Status
After logging in, try closing the app completely (remove it from recent apps) and reopening it to see if it recognizes your login now.

4. Try Logging Out and Back In
If the above steps don’t clear the problem, try logging out of your account within the app and logging back in to refresh the session.

5. Check Network Connection
Make sure your tablet has a stable internet connection, as intermittent connectivity can cause login recognition failures.

If you are accessing the spin a wheel through the website via a browser rather than the app, clearing the browser cache or trying a different browser may help.

Would you mind trying these and letting me know which steps you’ve already attempted? That way, I can guide you better or suggest an alternative.

Are you satisfied with this approach so far?

Still not working on old tablet android 12 works fine on new tablet android 15 not working

Thanks for the update! To make sure I understand: The spin a wheel feature works fine on your older tablet running Android 12, but on your new tablet with Android 15, it keeps asking you to log in repeatedly even though you are logged in, correct?

This sounds like it could be related to compatibility or app session handling with the newer Android 15 system. Android 15 is relatively new, and sometimes apps need updates to fully support it. Before diving deeper, have you made sure that the Daily Mail app on your Android 15 tablet is the latest version from Google Play? Older app versions often have bugs on new OS releases.

If the app is updated and the problem continues, here are some targeted steps for Android 15:

1. Restart Your Tablet
Sometimes a fresh reboot clears temporary system glitches affecting app login sessions.

2. Clear App Cache and Data on Android 15 Tablet
- Go to Settings > Apps > Daily Mail
- Tap Storage > Clear Cache first. Test if it works.
- If not, also tap Clear Data (you will need to log in again).

3. Check App Permissions
- Still in App settings, check Permissions and ensure all necessary ones (like storage and network) are allowed. Sometimes permission issues cause login state problems.

4. Try Logging Out and Back In on the Android 15 Device
Manually log out, fully close the app, then launch and log back in.

5. Ensure Network Stability
Confirm the tablet has a good internet connection. Sometimes login validation fails due to network hiccups.

6. Try Using the Website Instead
If the app still misbehaves on Android 15, try accessing spin a wheel via your browser temporarily as a workaround.

If these steps don’t resolve it, it may be a known issue with Android 15 compatibility. I will check if there’s any ongoing support advice on this. Meanwhile, please let me know if any particular error messages appear when you are prompted to log in repeatedly?

We want to make sure you can enjoy this feature smoothly. How does this plan sound? Are you okay to try these specific steps on the Android 15 tablet and share the results with me?

All I get is a blue sign on icon but pressing this does nothing

Thanks for clarifying that all you see is a blue sign-on icon, but tapping it does nothing. That definitely helps narrow things down.

This kind of behavior usually points to one of these common causes on Android:

1. App glitch or freeze — The button or its function is hanging, possibly due to temporary app corruption or network issues.
2. App needing an update — Sometimes apps haven’t caught up properly with newer Android versions, causing UI elements—like buttons—to become unresponsive.
3. Caching or data issues — Old cached data can block interactive elements.

Here are some steps tailored for your Android 15 tablet situation to try next:

1. Force Close and Restart the App
- Open Settings > Apps > Daily Mail
- Tap Force Stop
- Then reopen the app and try the blue sign-on button again

2. Clear Cache and App Data
- In the same Daily Mail app settings, go to Storage & cache
- Tap Clear cache first, test the app again
- If it still doesn’t respond, tap Clear storage or Clear data (you’ll need to log in again after this)

3. Check for App Updates
- Open the Google Play Store
- Go to My apps & games and look for Daily Mail updates
- Update if available, then retest

4. Restart Your Tablet
- Completely power off the device, wait 30 seconds, then turn it on again

5. Try Using a Different Network
- If on Wi-Fi, switch to mobile data or vice versa, in case network interference is causing the issue

6. Use the Browser as a Workaround
- Until this gets fixed, you can try accessing the spin a wheel feature via your tablet’s web browser at Daily Mail's website

If after trying these the blue sign-on button is still unresponsive, it might be a bug related to your tablet model or the Android 15 version that needs developer attention. In that case, contacting Daily Mail support at [email protected] with device details and the problem description is a good next step.

Does this sound doable? Would you like me to guide you through any of these steps? Are you satisfied with this troubleshooting so far?