Hi there! I understand that your Careem app froze during your ride and as a result, you were not charged the full amount, and it also caused the driver's meter to crash. That sounds like a tricky situation to deal with.

To get this sorted out, let's go through a few steps together:

1. Check your ride history: Open the Careem app and navigate to your ride history to find the specific ride. This will help confirm what was charged and whether the app recorded the trip fully.

2. Restart the app: Sometimes a simple restart can fix app glitches. Close the app completely and reopen it to see if your ride details update correctly.

3. Report the issue via the app: Under the ride details, there’s usually an option to report issues. Use that to notify Careem about the freezing and incorrect charge. This formally logs the problem.

4. Clear cache (Android 10): Since you are on Android OS version 10, clearing the app cache might help. To do this, go to Settings > Apps > Careem > Storage > Clear Cache. Avoid clearing data unless necessary as it will log you out.

5. Contact Careem Support: If the above doesn’t resolve your concerns, I recommend reaching out directly to Careem’s support team at [email protected] with the ride details and issue. They can investigate the meter crash and charging discrepancy on their end3.

Did you already try any of these steps? If so, let me know what you’ve done, and I can help you dig deeper!