Hi! I understand that your Careem app isn’t working when you’re using mobile data with paid roaming, and you want to know why it only works on Wi-Fi. Let’s look into this together.

First, just to clarify: When you say "paid roaming," do you mean you have activated data roaming on your iPhone and have a roaming data plan enabled by your carrier? Also, are you using a physical SIM or an eSIM? This info helps me guide you better.

In the meantime, here are some common and easy checks you can try on your iPhone (iOS 18.6.2):

1. Check Data Roaming is Enabled:
- Go to Settings > Cellular > Cellular Data Options > Ensure Data Roaming is turned ON for your roaming SIM or eSIM line.

2. Confirm Cellular Data is Active:
- Ensure Cellular Data is enabled under Settings > Cellular. The app won’t work if this is off.

3. Check Cellular Network Signal and Carrier Settings:
- Sometimes, network connectivity during roaming might be problematic. Restart your iPhone to refresh network connection.
- Also, check if there’s a carrier settings update: Go to Settings > General > About; you’ll see a prompt if there’s an update.

4. App Permissions:
- Verify Careem app has permission to use Cellular Data: Go to Settings > Scroll down to Careem > make sure Cellular Data is enabled.

5. VPN or eSIM Specific Issues:
- Some eSIMs or roaming SIM providers have VPNs or special profiles that could interfere with app connections. If you’re using an eSIM, check if it has built-in VPN or special data restrictions, which may cause the app to fail on mobile data1 2.

If you’ve gone through these steps and the app still doesn’t work on mobile data with roaming, there might be one of these deeper causes:
- Your roaming plan might have restrictions for app usage or limited bandwidth for certain apps.
- Network connectivity issues or firewalls at the roaming carrier side.
- App-related issues that require removal and reinstall or clearing cache (though iOS doesn’t have a cache clear option, reinstalling helps).
- Sometimes, the app or your account might have geo-restrictions or temporary issues with mobile data connections.

You could try reinstalling Careem as a next step:
- Press and hold the Careem app icon, tap Remove App, then delete it.
- Go to the App Store and reinstall it fresh.

If none of these works, please let me know, and we can explore contacting Careem’s support for account or server-side issues or checking for network outages.

Could you please confirm if you’re using an eSIM or physical SIM and whether data roaming is definitely enabled on your iPhone? This will help me narrow down the recommendation!

yes, i use a physical sim card. nothing helped

Thanks for confirming you’re using a physical SIM card and that the initial checks didn’t help. Since the app works on Wi-Fi but not on your cellular data with roaming, it points to a network-related or account-related issue.

Here are the next steps we can try:

1. Check Carrier Restrictions on Roaming Data for Apps
Some carriers limit which apps can use data while roaming or impose restrictions that might block certain services like Careem. You could contact your mobile carrier to confirm if there are any restrictions or blocks on data usage for apps while roaming.

2. Check Careem Account Phone Number Binding
Sometimes Careem accounts are linked specifically to certain phone numbers (like the local SIM number), and when you switch SIMs or use roaming, the app might fail to fully authenticate. If you have changed SIMs recently, try logging out of Careem and logging back in with your registered number.

3. Update Careem App
Make sure the Careem app is updated to the latest version. Sometimes connectivity issues are fixed in updates.

4. Reinstall Careem App
If you haven’t tried this yet, uninstall and reinstall the app to clear any corrupted data.

5. Check VPN or Proxy Settings
If your iPhone has any VPN or proxy configured (either manually or via apps), disable it temporarily to see if the app connects on roaming data.

6. Test Other Apps Using Mobile Data Roaming
Check if other apps that require internet (like WhatsApp, Safari browser) work on roaming data. If none work, it’s likely a network/carrier issue rather than Careem-specific.

7. Contact Careem Support
If all else fails, consider contacting Careem support via their help center or emailing [email protected] to check if your account or server logs show any connectivity or region-specific issues.

For full troubleshooting guidance, Careem also has a dedicated troubleshooting page you may find helpful: Careem Issues and troubleshooting 3.

Let me know if you want to try any of these or if you’d like me to walk you through detailed steps for any of them! Are you seeing any specific error messages when the app fails to work on mobile data?

Hello, tell me why the app doesn't work without Wi-Fi? I have paid roaming

Hi! So you're wondering why the Careem app isn't working on your iPhone when you're using paid roaming data but works fine on Wi-Fi. Let's explore this together.

When you're on roaming data, even if you've paid for it, there can be a few reasons the app might not connect properly:

1. Carrier or Roaming Network Restrictions: Some mobile carriers restrict app usage or have specific settings that limit data connectivity for certain apps while roaming. This can affect apps like Careem that rely on continuous internet access. It's worth double-checking with your carrier if there are any limits or blocks applied to your roaming data plan.

2. App Settings on Your iPhone: Since you're using iOS (version 18.6.2), ensure that the Careem app has permission to use cellular data, including data roaming. Go to Settings > Careem and confirm "Cellular Data" is enabled. Also, verify that Settings > Cellular > Cellular Data Options has "Data Roaming" toggled on.

3. Network Stability While Roaming: Sometimes roaming networks can be less stable or have higher latency, which could affect the app's ability to maintain a connection. Restarting your iPhone can help it reconnect to the best available network.

4. VPN or Proxy Interference: If you are using any VPN or proxy services, they could interfere with the app's connection when on roaming data. Try disabling them temporarily.

5. App or Account Geo-Restrictions: Some services restrict certain functionality or have regional limitations that might impact app usage over cellular roaming networks.

Since you’ve mentioned having paid roaming, you might want to confirm if the roaming data plan covers unlimited or enough data for app usage, as some plans restrict certain data types or have lower priority bandwidth.

If the app works fine on Wi-Fi but not on roaming data, this pattern often points to either carrier-side restrictions or iPhone settings blocking roaming data or app permissions.

For further verification, you might want to test if other internet-reliant apps or browsers work fine on roaming data. If they also have issues, it's more evidence of a carrier/restriction problem.

If you want, I can guide you step-by-step to check these settings or help you draft questions for your carrier. Would you like that?

4 1

There are no restrictions on the number. We do not block access to applications. To conduct an additional check, information is required. You need to clarify the IP address to which there is no access from Careem support

Thanks for sharing that there are no restrictions on your number and that Careem support wants to check the IP address blocking. To clarify, it sounds like Careem suspects that your current mobile network’s IP address might be blocked or inaccessible on their servers, which can cause issues using the app on roaming data.

Here’s what I recommend we do next:

1. Identify Your Current IP Address
On your iPhone (iOS 18.6.2), while connected to mobile data (roaming):
- Open Safari and visit a site like whatismyipaddress.com or simply search “What is my IP” in Safari.
- Note down the IPv4 address you see—it usually looks like four groups of numbers (e.g., 123.45.67.89).

2. Share the IP Address with Careem Support
Provide that IP address to Careem’s support team (via the app help section or email [email protected]). They can check if this IP or IP range is blocked on their servers.

3. Ask Careem to Confirm Any Blocks or Whitelist Your IP Range
If Careem identifies a block on your IP, they may be able to whitelist it or advise further to resolve the app connectivity.

4. Try to Connect from Another Network (If Possible)
If you have the option, try using another SIM or mobile network (without roaming) to see if the app works. This helps confirm if the issue is with that specific IP block.

If you want, I can help you draft the message to Careem support with this info.

Does this sound good to you? Would you like me to walk you through getting your IP address step-by-step?