Hi! I understand you’re able to watch all Optimum channels on your iPhone MS NOW app running iOS 18.5, but the app shows "no data" when it comes to the channel guide or program info, and you can’t record shows. Let’s try to zero in on this.

First, can you confirm a couple of things for me?
1. Is your iPhone connected to the internet via Wi-Fi or cellular data, and is the connection stable?
2. Have you tried restarting the MS NOW app or your iPhone since noticing this issue?
3. Does the issue happen with all channels or just specific ones?

Meanwhile, here’s a straightforward step-by-step you can try:

1. Check Internet Connection: Make sure your iPhone has a strong, stable internet connection. This is needed to download guide data and enable recording features.
2. Force Close and Reopen MS NOW: Swipe up from the bottom and pause, then swipe the MS NOW app off the screen to close it completely. Open it again.
3. Restart Your iPhone: A fresh start can clear temporary glitches affecting app performance.
4. Check for App Update: Go to the App Store and verify if there’s an update for MS NOW; updates often fix bugs.
5. Log Out and Log Back In: Sometimes re-authenticating your account refreshes the guide data and recording privileges.
6. Confirm Optimum Account Status: Verify your Optimum subscription includes DVR or recording features, as lack of permissions can cause no recording options.

If you’ve already done these or the problem continues, it might be an issue with the app’s guide data not syncing. This can sometimes happen if the app isn’t getting guide updates from Optimum’s servers. As a next step, I can guide you on deleting and reinstalling the app, or we can check for any known Optimum outages affecting MS NOW services.

Let me know what you've tried so far or if you'd like me to walk you through reinstalling the app!

I'm not watching on phone this is my tv all stations operable

Thanks for clarifying that you’re watching MS NOW on your TV through Optimum and all stations are operable, but you see “no data” on the channel guide or program info in the app — and you’re unable to record shows.

Since this is a TV setup, could you share what device you’re using to access MS NOW on your TV? For example, are you using a cable set-top box, a streaming device (like Roku, Apple TV, or Amazon Fire), or a smart TV app? Also, is the MS NOW app running on that device or is this through your cable provider’s guide?

A common issue some users experience with MS NOW on TV devices is a temporary loss of guide data or recording permissions due to sync or authorization troubles with the provider. Based on recent reports, unplugging the cable or streaming box for 30 seconds to a minute and then plugging it back in can often refresh the system and restore guide data and recording capability. Could you try that if you haven’t already?

If that doesn’t work, here are some next steps specific to TV setups:

1. Power Cycle the TV Device: Unplug the streaming box or cable box from power for about 1 minute, then plug it back in and let it fully restart. This often clears temporary glitches.
2. Check for Device and App Updates: Make sure your TV device and the MS NOW app are updated to the latest versions.
3. Log Out and Log Back into the MS NOW app on your TV device: This can refresh your account and permissions.
4. Verify your Optimum DVR or recording subscription status: Missing recording permissions will prevent scheduling or saving shows.
5. Reset or Refresh the Channel Guide: Some set-top boxes have a manual guide refresh option in their settings—worth checking.
6. Contact Optimum Support: Sometimes the issue is due to their authorization servers or signal disruptions affecting guide data and recording features with MS NOW26.

If you provide the exact device model or setup you have, I can help with more tailored steps. Would you like help with any of these steps?