Hi there! I understand the MS NOW app on your Android device (WebKit, Android 10) keeps going black for about 2 seconds every minute or two, and the sound is fluctuating. That definitely sounds disruptive to your viewing experience.

To help fix this, could you tell me a bit more? For example:
- Does this happen only with MS NOW, or other video apps too?
- Are you using Wi-Fi or mobile data? Is your connection stable?
- Have you tried restarting the app or your device already?
- Are there any recent updates to the MS NOW app or your device?

In the meantime, here’s a step-by-step set of suggestions you can try, starting with simple fixes:

1. Restart the MS NOW app: Fully close the app and then open it again.
2. Restart your device: Power off your Android phone/tablet, wait 10 seconds, then turn it back on.
3. Check your internet connection: Make sure you have a strong, steady Wi-Fi or mobile data connection, as interruptions can cause black screens and sound issues.
4. Clear app cache:
- Go to Settings > Apps > MS NOW
- Tap Storage > Clear Cache
This removes temporary data that might be causing playback issues.
5. Update the MS NOW app: Check the Google Play Store to see if there’s an update available that might fix bugs related to black screens or audio.
6. Disable hardware acceleration (if available): Some users report that disabling hardware acceleration in app settings (if you can find this option) reduces glitches during playback.

If these don't fix it, your issue might be related to app bugs or streaming server glitches reported lately with MS NOW broadcasts. In that case, reinstalling the app or waiting for an official app update may be necessary.

Would you mind trying these steps and letting me know which ones you’ve done or how it goes? That way, I can offer more targeted help!

Are you satisfied with this initial approach so far?