Hi there! I understand that when you try to watch live programming on the MS NOW app on your Android device, it keeps spinning as if buffering and won't actually play, right? Let me help you get that sorted out.
To start, here are some steps tailored for your WebKit-based Android 10 device that could resolve the buffering issue:
1. Restart Your Device and Network Turn off your phone and your WiFi router/modem. Wait about 30 seconds, then turn them back on. This refreshes connections and often clears temporary issues.
2. Check Your Internet Connection Speed Use a speed test app or website to verify your internet speed. Streaming live video typically needs at least 5 Mbps download speed. If your speed is slower, try moving closer to your router or switching to another network if available.
3. Close Background Apps Other apps running in the background on your device may slow down streaming. Close all unused apps to free up resources.
4. Clear the MS NOW App Cache and Data - Go to Settings > Apps > MS NOW - Tap on Storage - Select "Clear Cache" first, then "Clear Data" (this may log you out but can fix corrupted files causing buffering)
5. Update the MS NOW App and Your Android System Make sure your app and Android OS are up to date. Go to Google Play Store, find MS NOW, and check for updates. Also, check for Android system updates under Settings > About Phone.
6. Reinstall the MS NOW App If clearing cache/data doesn’t work, uninstall the app completely and reinstall it from the Play Store to ensure you have a fresh install.
7. Try Using a Wired Connection or Different Network If possible, connect your device to a stable wired network or test with another reliable WiFi connection to isolate if your network is the cause.
If you’ve already attempted some of these, could you let me know which? Also, do you mainly watch on WiFi or cellular data?
Let me know how these go, and we can dig deeper if needed!
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Emily Roberts
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Hi there! I understand that when you try to watch live programming on the MS NOW app on your Android device, it keeps spinning as if buffering and won't actually play, right? Let me help you get that sorted out.
To start, here are some steps tailored for your WebKit-based Android 10 device that could resolve the buffering issue:
1. Restart Your Device and Network
Turn off your phone and your WiFi router/modem. Wait about 30 seconds, then turn them back on. This refreshes connections and often clears temporary issues.
2. Check Your Internet Connection Speed
Use a speed test app or website to verify your internet speed. Streaming live video typically needs at least 5 Mbps download speed. If your speed is slower, try moving closer to your router or switching to another network if available.
3. Close Background Apps
Other apps running in the background on your device may slow down streaming. Close all unused apps to free up resources.
4. Clear the MS NOW App Cache and Data
- Go to Settings > Apps > MS NOW
- Tap on Storage
- Select "Clear Cache" first, then "Clear Data" (this may log you out but can fix corrupted files causing buffering)
5. Update the MS NOW App and Your Android System
Make sure your app and Android OS are up to date. Go to Google Play Store, find MS NOW, and check for updates. Also, check for Android system updates under Settings > About Phone.
6. Reinstall the MS NOW App
If clearing cache/data doesn’t work, uninstall the app completely and reinstall it from the Play Store to ensure you have a fresh install.
7. Try Using a Wired Connection or Different Network
If possible, connect your device to a stable wired network or test with another reliable WiFi connection to isolate if your network is the cause.
If you’ve already attempted some of these, could you let me know which? Also, do you mainly watch on WiFi or cellular data?
Let me know how these go, and we can dig deeper if needed!
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