Hi! I understand you're having trouble opening the MS NOW app on your iPad, while it still works fine on your phone. Let's work through this together.

First, could you tell me if the app tries to launch and then closes immediately, or does nothing happen at all when you tap the app icon? Also, is your iPad connected to a stable Wi-Fi or cellular network when you try this?

In the meantime, here are some common steps that usually help with app launch issues on an iPad running OS X 10.15.7:
1. Restart Your iPad: Hold the power button and slide to power off. Then turn it back on to clear temporary glitches.
2. Force-quit the app: If it’s in the background or frozen - swipe up from the bottom and pause, then swipe the MS NOW app off the screen.
3. Update the app: Go to the App Store and see if there’s an update for MS NOW. Sometimes older versions can struggle on older OS versions.
4. Reinstall the app: Delete the app from your iPad, then reinstall it from the App Store. This flushes out any corrupted data.
5. Check for iOS updates: If possible, update your iPad’s operating system. Sometimes compatibility issues arise on older OS versions.

If you have tried some of these already, please let me know which ones, so I can guide you on further steps. Are you connected to Wi-Fi or mobile data when this happens? Knowing this can help rule out connectivity problems.

Looking forward to your answers so we can get MS NOW working smoothly on your iPad!

I’ve been watching MS now on my old iPad which I’m using at this time. When I try to open the app it didn’t pop up. It’s still on my phone what’s goi

Thanks for sharing your issue with the MS NOW app not opening on your iPad. Since you mentioned it still works fine on your phone, it seems the problem is isolated to the iPad. Let's troubleshoot this carefully.

Given your iPad is running macOS 10.15.7 (which suggests a macOS Catalina, so just to clarify: are you using an iPad or a Mac?), I want to confirm the device first because MS NOW is primarily designed for iOS devices (iPads run iPadOS). If it's indeed an iPad (likely running iPadOS 13 if it's that old), the following steps apply well. If this is a Mac, let me know as the app availability differs.

Let’s proceed with these steps, based on common solutions for MS NOW app issues on iPads with older OS versions:

1. Restart your iPad: A fresh reboot clears temporary glitches. Hold the power button, then slide to power off. Wait about 30 seconds, then power back on.
2. Check your internet connection: Make sure your Wi-Fi is stable and working. Sometimes, insufficient connectivity causes the app not to launch.
3. Update the MS NOW app via App Store: Open the App Store, go to the Updates tab, and see if MS NOW has an update available. If so, update it.
4. Delete and reinstall MS NOW: Press and hold the app icon until it wiggles, tap the “x” to delete, then reinstall from the App Store. This often solves corrupted data issues.
5. Check iPad software updates: Go to Settings > General > Software Update and update your iPad OS if possible. MS NOW sometimes requires latest updates for compatibility.
6. Confirm app permissions: Sometimes insufficient permissions block launch—go to Settings > MS NOW and check if all relevant permissions (like network/data usage) are enabled.

If after these you still cannot open the app and it just won’t load or hangs, it could be either a compatibility issue with the older OS version or a bug affecting that app version on your iPad.

If you tried reinstalling or restarting, or if you get any error messages when launching, please let me know — that can help narrow it down.

You can also check if others have similar issues recently—some users report needing to clear app cache or completely reinstall if freezing or non-launch happens2 4.

Please confirm your device model and any error messages you see, and what you’ve already tried. That way I can tailor the next steps exactly for your situation.

Are you satisfied with these suggestions so far?